Steven Huerta
Bridgewater,NJ
Summary
Dynamic leader with a proven track record in high-pressure environments, exemplified by a 98% customer satisfaction rate. Expert in mixology, sales techniques, and providing excellence in team leadership. Adept at building rapport with customers, providing a positive atmosphere with efficiency and professionalism. Over 10 years of expertise in crafting exceptional drinks helping significantly enhance productivity and sales. Leveraging strong communication to foster team success and committed to building a memorable experience for customers.
Overview
13
13
years of professional experience
Work History
Head Bartender
TGIF Fridays
09.2014 - 10.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Manage high-volume orders during peak hours serving an average of 70+ customers per night while maintaining a 98% satisfaction rate
- Conduct ID verification for every customer, ensuring total compliance with legal age requirements
- Increased nightly sales by 10% through effective upselling and promotions of drink specials
Package Handler
UPS
10.2013 - 07.2014
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed safety regulations to maintain safe work environment.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Scan and sort an average of 1200 packages per shift with 100% accuracy
- Assembled, sealed, and loaded packages into correct trucks.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Followed verbal and written instructions to properly move and ship products.
- Contributed to increased productivity by working effectively in high-pressure situations.
Cashier Supervisor
ShopRite
01.2012 - 09.2012
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
- Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
Skills
- Sales and upselling technique
- Strong communication skills
- Cash handling
- Team leadership
- Relationship building
- Marketing and sales experience
- Wine and liquor expertise
- Sharp memory
- Proficient in mixology
- Highly reliable
- Outstanding customer service
- Order management
- Ability to work under pressure
- Proficient in Microsoft Outlook, Word, Excel
Timeline
Head Bartender
TGIF Fridays
09.2014 - 10.2024
Package Handler
UPS
10.2013 - 07.2014
Cashier Supervisor
ShopRite
01.2012 - 09.2012
Similar Profiles
Marishka GenaoMarishka Genao
Restaurant Hostess at TGIF Fridays RestaurantRestaurant Hostess at TGIF Fridays Restaurant
Lyomonel ElieLyomonel Elie
To-Go Server at TGIF FridaysTo-Go Server at TGIF Fridays
Michael ParicaMichael Parica
Bartender and Server at TGIF FridaysBartender and Server at TGIF Fridays