Steven Hughes
Bradenton,FL
Summary
- Highly motivated and results-oriented professional committed to starting from the bottom and becoming an instrumental figure in driving business success. With a tireless work ethic and unwavering determination, I am poised to contribute my skills to building a solid foundation for a thriving enterprise. Valuing the importance of relationships, I prioritize fostering strong connections with team members and customers alike, recognizing their significance in achieving long-term growth. Eagerly embracing a new chapter in my life, I am ready to channel my passion, dedication, and drive into making a lasting impact within an organization poised for success.
Overview
5
5
years of professional experience
Work History
Operations Manager
Guitar Center
02.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
Customer Service Manager
Guitar Center
02.2020 - 02.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Associate
Guitar Center
06.2018 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate Of Arts And Sciences - Audio Engineering
01.2019
Skills
- Warehouse Operations
- Budgeting and Cost Control
- Inventory Control
- Sales
Timeline
Operations Manager - Guitar Center
02.2021 - Current
Customer Service Manager - Guitar Center
02.2020 - 02.2021
Sales Associate - Guitar Center
06.2018 - Current
Full Sail University - Associate Of Arts And Sciences, Audio Engineering
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