Steven Hunn
223 Pecanview Dr, Minden,LA
Summary
Talented supervisor offering over 10 years of telecommunications experience and dedication to enhance employee satisfaction and operational success. Knowledgeable about training, payroll, and office management. Diplomatic and friendly with strong commitment to policy and company image. Hardworking team player bringing necessary experience and knowledge to tackle any operations demand from management to data entry and customer service. Focused with a proactive mindset. Hands-on solutions built on deep understanding of successful practices.
Overview
25
25
years of professional experience
1
1
Certification
Work History
EMD Emergency Medical Dispatcher
Advanced EMS
Minden, LA
09.2021 - Current
- Provided emergency medical instructions to callers over the phone.
- Managed multiple simultaneous tasks while remaining calm under pressure.
- Recorded pertinent data from each call into a database system for tracking purposes.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Ensured compliance with local laws, regulations and departmental policies and procedures.
- Conducted thorough follow-up investigations on reported incidents.
- Adhered to strict confidentiality standards regarding sensitive information.
Public Safety Telecommunicator
Webster Parish Communications District
Minden, Louisiana
06.2019 - 09.2021
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Created detailed incident reports documenting all relevant details of a call.
- Collaborated with other public safety agencies during emergencies.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Home Infusion Technician
Pharmacare Hawaii
Honolulu, Hawaii
05.2013 - 12.2018
- Optimized machinery and obtained consistent, accurate results through proper equipment calibration.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
- Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve patient interaction.
- Gathered, charted and analyzed patient history data and discussed key points with clinicians.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Provided care for patients based on physical, psychological, educational and safety criteria.
Supervisor/Team Leader Manager
U.S. Support Group
Shreveport, Louisiana
02.2004 - 09.2011
- Evaluated employee performance on [bi-monthly] basis and coached and trained up to 60+ team members, increasing quality of work and employee motivation.
- Ran payroll for 60+ employees, including set-up of warrant number for payroll date in ADP.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Led employee relations through effective communication, coaching, training and development.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Oversaw department leave and salary adjustments bi-monthly.
- Oversaw day-to-day processing of payroll for 60+ employees, including review of timesheets and computing pay in accordance with FLSA.
- Monitored integrity of input into ADP.
- Reviewed time records for 60+ employees to verify accuracy of information.
- Reconciled all payroll liabilities to general ledger and prepared monthly payroll accrual entries.
System Administrator
United States Air Force
Tokyo, Japan
04.1999 - 11.2001
- Implemented corrective plans of action for network performance issues including availability, utilization, and latency.
- Installed and upgraded internal hardware and third party software.
- Planned and implemented regular upgrades to system hardware and software, resulting in stronger security and efficiency.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Education
High School Diploma -
Seaside High School
Seaside, CA01-1995
Skills
- Operations Management
- Payroll Administration Experience
- Problem Resolution
- Staff Management
- Employee Training
- New Hire Processing
- File and Records Management
- Computer Skills
- Data Entry
- Microsoft Office
Certification
- APCO PST1 Certified
- APCO Fire Communications Certified
- Approved Employee Trainer in both company SOP and Ethics.
- EMD Certified
Timeline
EMD Emergency Medical Dispatcher
Advanced EMS
09.2021 - Current
Public Safety Telecommunicator
Webster Parish Communications District
06.2019 - 09.2021
Home Infusion Technician
Pharmacare Hawaii
05.2013 - 12.2018
Supervisor/Team Leader Manager
U.S. Support Group
02.2004 - 09.2011
System Administrator
United States Air Force
04.1999 - 11.2001
High School Diploma -
Seaside High School
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