Steven Hunter
Novato,CA
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Delivery Driver/Shop and Delivery
DoorDash
, CA
07.2022 - 09.2024
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Assisted customers in navigating the website, placing orders, and completing payments.
- Resolved customer complaints regarding services or products in a professional manner.
- Handled cash transactions accurately according to established policies and procedures.
- Generated reports on customer complaints and issues for management review.
- Ensured all customer service standards are met at all times.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Driver Specialist
Uber
08.2019 - 02.2024
- Responsible for providing safe and timely transportation of goods to customers.
- Performed pre-trip inspections to verify vehicle's roadworthiness.
- Maintained accurate records of daily logs, routes, and schedules.
Owner/Technician
Auto Tech Automotive Repair
Novato, CA
06.2010 - 08.2018
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
Install Expeditor
Home Depot
San Rafael, California
01.2008 - 03.2010
- Analyzed customer requirements, identified potential problems and implemented solutions accordingly.
- Developed relationships with vendors to ensure prompt delivery of materials at competitive prices.
- Communicated with vendors regarding product availability, pricing and shipping status.
- Resolved discrepancies between customer orders and actual shipments received.
- Processed purchase orders according to company policies and procedures.
- Provided assistance in resolving any issues or complaints related to product delivery or logistics services.
Education
Some College (No Degree) - Business, Computer And Real Estate State
College of Marin
Greenbrae, CASkills
- GPS Navigation
- Mileage Tracking
- Dispatch Communication
- Quality Assurance
Timeline
Delivery Driver/Shop and Delivery
DoorDash
07.2022 - 09.2024
Driver Specialist
Uber
08.2019 - 02.2024
Owner/Technician
Auto Tech Automotive Repair
06.2010 - 08.2018
Install Expeditor
Home Depot
01.2008 - 03.2010
Some College (No Degree) - Business, Computer And Real Estate State
College of Marin
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