STEVEN HUYNH

Experienced in IT support with a strong background in customer support. Adept at end-user support and effective communication. Thrives in fast-paced environments and consistently delivers top-notch technical assistance. Skilled in software and hardware installation and proficient user account management. Maintains system hardware through proactive monitoring, preventative maintenance, and troubleshooting, ensuring adherence to design specifications for all installations and repairs.

• B.S. in Cloud Computing, Western Governors University
• Google I.T. Support Professional
• CompTIA: A+
• John Hopkins University: Healthcare IT Support Specialization
• John Hopkins University: Health Information Technology Fundamentals

• Walmart Distribution Center, Supply Chain System Operator, 11/01/17, Present, Skilled in collaborative teamwork, providing end-user support across all phases of device management, including installation and configuration of printers, computers, laptops, and mobile devices., Maintain operation of system hardware through monitoring functionality, preventative maintenance, identifying and reporting or resolving performance issues., Provide support to internal and external customers by researching data on system and network related issues., Respond to and resolve critical systems issues (e.g., system or hardware down); respond and follow up on urgent customer requests., Troubleshoot all system and user issues (hardware and software), report issues and status to manager, leader, or customer throughout the troubleshooting process., Install, monitor, maintain and repair system hardware, software, and peripheral equipment, following design or installation specifications.
• It's Jerky, Digital Marketing Manager, 09/01/22, 04/01/24, Strategic planning and implementation, Goal setting and performance measurement, Budget management and resource allocation, Multi-channel campaign planning and execution, Data analysis and performance optimization., Developed and executed comprehensive digital marketing strategies aligned with business objectives., Established key performance indicators (KPIs) to measure campaign success and monitored their achievement., Managed and optimized digital marketing budget allocation across diverse channels for cost-effective campaigns.