Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Hyde

Springfield,MO

Summary

Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style. Committed and hardworking Manager with 10 years of experience directing Fast Casual food service. Well-rounded leader with talent for supervising employees and building rapport. Swift problem solver with quick and effective solutions to wide array of issues. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

16
16
years of professional experience

Work History

General Manager of Food Service

CNW Management/ Five Guys Burgers And Fries
02.2018 - 05.2023
  • Cleaned and maintained kitchen equipment regularly.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Stored and handled goods correctly to maintain freshness and condition.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.

General Manager of Food Service

NPC International, Pizza Hut
01.2012 - 03.2018
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.

Warehouse Associate

Musicians Friend/Guitar Center
09.2010 - 12.2011
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Shift Manager

Pizza Hut
03.2007 - 08.2010
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Education

High School Diploma -

Camdenton High School
Camdenton, MO
05.2009

Skills

  • Control Inventory Costs
  • Staff Supervision
  • Facility Policies and Procedures
  • Safe Handling Standards
  • Waste Reduction
  • P&L Responsibility
  • Anticipating Problems
  • Quality Control
  • Operations Management
  • Guest Inquiries
  • Sales Planning
  • Inventory Management Software
  • Disciplinary Action
  • Food Safety Management
  • Customer Service
  • Hiring Standards
  • Profit Margins
  • Brand Loyalty
  • Purchasing
  • Proper Storage Procedures
  • Staffing and Sales Reporting
  • Guest Interaction
  • Staff Leadership
  • Hospitality Management

Timeline

General Manager of Food Service

CNW Management/ Five Guys Burgers And Fries
02.2018 - 05.2023

General Manager of Food Service

NPC International, Pizza Hut
01.2012 - 03.2018

Warehouse Associate

Musicians Friend/Guitar Center
09.2010 - 12.2011

Shift Manager

Pizza Hut
03.2007 - 08.2010

High School Diploma -

Camdenton High School

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Steven Hyde