Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Steven Ibarra

Prosper

Summary

Dynamic sales professional with proven success at Spectrum, excelling in relationship selling and consultative techniques. Expert in upselling and product recommendations, I consistently achieved sales goals while fostering long-term client loyalty. My strong customer service skills and pipeline management expertise drive results in fast-paced environments. Fluent in conversational Spanish, enhancing client relations.

Overview

10
10
years of professional experience

Work History

Residential Community Sales Specialist

Spectrum
08.2024 - Current
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Stayed current on company offerings and industry trends.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.

Account Executive

T-Mobile
07.2022 - 06.2024
  • Presented professional image consistent with company's brand values.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Developed, maintained and utilized diverse client base.
  • Maintained current knowledge of evolving changes in marketplace.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Stayed current on company offerings and industry trends.

FirstNet Subscriber Paid Sales Consultant

AT&T
10.2014 - 05.2022
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Maximized customer retention by resolving issues quickly.
  • Responded to telephone and in-person requests for information.
  • Set and achieved company defined sales goals.
  • Kept detailed records of daily activities through online customer database.
  • Contributed to team objectives in fast-paced environment.
  • Stayed current on company offerings and industry trends.

Education

Bachelor of Arts - Criminal Justice

St. Mary's University
San Antonio, TX
12-1998

Skills

  • Relationship selling
  • Sales solution development
  • Product recommendation
  • Territory management
  • Pipeline management
  • Sales presentations
  • Customer service and care
  • Consultative selling
  • Performance tracking
  • Conversational Spanish
  • Sales expertise
  • Cold calling
  • Client relations
  • Account management
  • Sales enablement
  • Prospecting skills
  • Upselling and cross selling
  • Relationship building

Accomplishments

  • 2018 - Top Seller - In Home Division
  • 2019 - Top Seller - In Home Division
  • 2 Time West TX MVP

Timeline

Residential Community Sales Specialist

Spectrum
08.2024 - Current

Account Executive

T-Mobile
07.2022 - 06.2024

FirstNet Subscriber Paid Sales Consultant

AT&T
10.2014 - 05.2022

Bachelor of Arts - Criminal Justice

St. Mary's University

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Steven Ibarra