Steven Ikerd
Portland,OR
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 13 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Program Manager - Veterans Village
Do Good Multnomah
Portland, OR
07.2021 - Current
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Fostered relationships with vendors to promote positive working relationships.
- Identified, reviewed and applied policies and procedures.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
Program Supervisor - Parole Transition Program
Central City Concern
Portland, OR
10.2015 - 07.2021
- Directed team of 6 personnel, overseeing records, performance, and training.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Worked with parole and probation and other community partners to serve client and program objectives.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Prepared monthly reports to implement billing for Multnomah county Transitional Services Unit
Case Manager - Parole Transition Program
Central City Concern
Portland, OR
10.2010 - 10.2015
- Evaluated treatment plans against individual goals and parole and probation standards.
- Developed and implemented transition services plan to facilitate movement from transitional housing to stable housing.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
Education
CADC I - #15-06-07 - Alcohol And Drug Counseling
MHACBO - Daystar
Portland, OR06.2015
CRM - #14-CRM-082 - Recovery Mentor
MHACBO
Portland, OR12.2014
Associate of Applied Science - Business Administration
South Puget Sound Community College
Olympia, WA06.1994
Skills
- Presentation Creation and Delivery
- Cost Management
- Vendor Sourcing
- Multi-Operations Management
- Conflict Resolution
- Community Outreach
- Verbal and Written Communication
Additional Information
I have been working with multiple county contracts for the better part of 7 years ranging from 250,00.00 to 750,00.00 yearly budgets.
Always open to new opportunities to serve my personal and professional needs as well as the needs of the community.
Timeline
Program Manager - Veterans Village
Do Good Multnomah
07.2021 - Current
Program Supervisor - Parole Transition Program
Central City Concern
10.2015 - 07.2021
Case Manager - Parole Transition Program
Central City Concern
10.2010 - 10.2015
CADC I - #15-06-07 - Alcohol And Drug Counseling
MHACBO - Daystar
CRM - #14-CRM-082 - Recovery Mentor
MHACBO
Associate of Applied Science - Business Administration
South Puget Sound Community College