Steven Ingrassia

• Demonstrated extensive product knowledge to effectively communicate features and benefits to customers.
• Implemented strategic upselling strategies to increase sales revenue and enhance customer experience.
• Managed customer relationships to ensure satisfaction and promote loyalty to the brand.
• Resolved customer issues and complaints through efficient problem-solving techniques.
• Utilized proven sales techniques to drive product purchases and meet sales targets.
• Processed claims accurately and efficiently to guarantee timely reimbursement for customers.

• Managed a team of two full-time assistant managers, and an average of 20-30 part time associates
• Responsible for the overall performance of the store including but not limited to: sales to plan and last year, cleanliness, stockroom organization, shipment processing, hours utilization, staffing, marketing, asset protection implementation
• Conducted interviews to hire a wide range of diverse employees
• Delivered excellent customer service while addressing customer inquiries and resolving customer complaints
• Accomplishments: Promoted to store manager in another state within first year as an AM
• Significantly reduced shrink in store my first year as SM
• Comped positive to yearly business first year as SM
• Aided in completion of store closure.

• Recruited, hired and trained employees for part-time positions
• Aided store manager in scheduling
• Assisted with day-to-day operations.

• Helped supervise the kitchen staff, prep and cook pizzas
• Worked efficiently in a team
• Responsible for taking food orders, making salads, and running ovens
• Server.

• Assisted the Media Specialists on video shoots in the studio and around the hospital
• Shot video, edited various client videos, logged tapes, setup and operated teleprompter during studio interviews
• Dubbed cds/dvds, setup lights and tripods, and created labels for clients
• Learned to edit on Final Cut Pro 7
• Worked Independently on Video Projects.

• Responsible for traveling to various grocery stores and gas stations and merchandising Frito-Lay's products
• Communicated with store personnel and assisted the Frito-Lay Sales Representatives on big routes.