Steven Israel
Doylestown,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enjoys speaking with customers.
Overview
49
49
years of professional experience
Work History
Semi Retired Sales and Customer Relations
SPC Cleaning Services LLC
01.2011 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
President
Custom Cleaning And Maintenance Services
01.2001 - 01.2011
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Sales, purchasing of equipment and supplies, managed tasks
Sales and Customer Service
Brian's Harley Davidson
01.1997 - 01.2001
- Modeled best practices for sales and customer service.
- Provided sales and customer service assistance to walk-in traffic
- Drove sales and customer service while assisting guests with [Type] services.
- Collaborated with sales and customer service teams to improve communication and resolve disputes promptly.
- Collaborated with sales and customer service teams for seamless order fulfillment and customer satisfaction.
- Boosted team efficiency through cross-functional collaboration with sales and customer service departments.
Internet Sales Manager
McCafferty Auto Group
01.1993 - 01.1997
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
President/CEO
Martin Industrial Supply Corp
01.1975 - 01.1993
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
Education
No Degree -
St. Joseph's University
Merion Station, PAHigh School Diploma -
Northeast High School
Philadelphia, PA06.1969
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Dependable and Responsible
- Excellent Communication
- Critical Thinking
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
Timeline
Semi Retired Sales and Customer Relations
SPC Cleaning Services LLC
01.2011 - Current
President
Custom Cleaning And Maintenance Services
01.2001 - 01.2011
Sales and Customer Service
Brian's Harley Davidson
01.1997 - 01.2001
Internet Sales Manager
McCafferty Auto Group
01.1993 - 01.1997
President/CEO
Martin Industrial Supply Corp
01.1975 - 01.1993
No Degree -
St. Joseph's University
High School Diploma -
Northeast High School
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