Steven Israelson
St. Petersburg,FL
Summary
I would not consider myself to be an ordinary person. Throughout my life, I have always taken the path less traveled. Each day, I commit myself to success and focusing on achieving personal and professional growth. Professional excellence in a lucrative, stable job is of utmost importance to me. I am dedicated to work and improving my professional and personal future. Every minute of every day is consumed for progress and self-growth. I am an amiable and respectful individual with a strong work ethic; I regard the success of my employers as personal victories.
My experience in accelerated customer service and my ability to adapt and overcome stressful environments benefits coworkers, customers, and myself. I maintain professionalism while performing in extremely stressful conditions. I am a leader if given the responsibility, but I am always a team player. I value group unity. I strive for perfection in everything I commit to. I am a fast, malleable learner and will develop any new skills required for the opportunity at hand. I always believe in giving my best effort, regardless of how big or impossible the feat may seem. That is how I approach everything I do in life.
The four main pillars that I have continued to live by are Trust, Respect, Loyalty and Integrity.
Thank you.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Manager
Great Blend LLC
Miami, FL
08.2023 - 07.2024
- Success Summary: Opened ongoing accounts with retail, grocery and distribution that reached sales in excess of $300,000. Accounts include Dollar Tree Inc., Presidente Supermarkets, Navarro CVS, ROMA Food Group & WHAM! Closeouts.
- Perform direct outside sales of the Great Blend line of coffee; achieve sales of both private label and Great Blend accounts.
- Manage, track, and exceed defined sales milestones and objectives.
- Communicate and interface directly with key corporate buyers and decision makers toward sustained accounts and successful on-going B2B relationships.
- Lead and mentor the Sales Team which is dispersed across 6 defined regions within the continental U.S. by providing guidance, training, and support to sales personnel in order to meet sales objectives
- Develop marketing strategies, materials, and methods that measurably increase the visibility of the Great Blend brand, and customer awareness.
- Perform sales functions which include: written and verbal communications to both new prospects and existing customers, attendance in both virtual and physical meetings to represent the Great Blend corporate image; development and provision of sales quotes; closure of the sale.
- Perform periodic reporting to the Great Blend Owner concerning sales performance, new opportunities, and risk.
- Support a corporate atmosphere of trust, integrity, and mutual respect both within the firm, and with all external business participants.
Owner/Manager of Operations
Performaxx Lab Supplements
Los Angeles, CA
01.2019 - 04.2023
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Managed vendor relationships by negotiating deliverables, cost and expected quality.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Resolved issues quickly through meticulous research and quick decision-making.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
Casting Associate
Entertainment Partners
Burbank , CA
01.2016 - 01.2018
- Scheduled casting sessions by booking audition spaces, arranging talent and orchestrating on-site casting details.
- Utilized extensive professional network to contact and recruit potential talent for roles.
- Studied script to develop deep understanding of roles.
- Collaborated with directors and producers to determine role requirements and physical characteristics.
- Assessed actors' background, reputation, availability and box office appeal to influence casting decisions.
- Organized and facilitated casting of starring and supporting actors for films.
- Maintained updated knowledge of industry trends to make informed casting decisions and achieve target audience goals.
- Employed effective communication while working closely with directors, producers, talent agents and actors to achieve smooth casting processes.
- Contacted agents and actors to provide notification of audition and performance opportunities and set up audition times.
Banquet Server
Host Helpers Hospitality Group
Santa Monica, CA
06.2015 - 12.2017
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided exceptional service to high volume of daily customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Educated guests on meals during by answering questions and bringing special orders.
- Resolved guest complaints to maintain complete customer satisfaction.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Participated in ongoing training to enhance job skills and knowledge.
Certified Credit Counselor
Consumers Alliance Processing Corporation
Carlsbad, CA
01.2012 - 03.2015
- Responded to more than 100 telephone calls and emails each day, setting up appointments, answering questions and collecting information about specific concerns.
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions and time extensions.
- Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Evaluated client situations and recommended optimal products to meet individual needs.
- Prepared budgets, financial education tools and referrals on behalf of clients.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Created debt management plans, spending plans or budgets to assist clients in meeting financial goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
Team Leader
Whole Foods Market Inc
La Jolla, CA
01.2012 - 04.2013
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Reviewed completed work to verify consistency, quality and conformance.
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Monitored operations and reviewed records and metrics to understand company performance.
- Worked closely with human resources to support employee management and organizational planning.
Concierge/Beach Attendant
Aquatic Adventures and Paradise Watersports
Panama City Beach, FL
06.2008 - 12.2011
- Assisted members by setting up beach chairs and umbrellas on beach.
- Collected and stored umbrella and beach equipment at end of day.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Patrolled beach to monitor guest activities and enforce rules and regulations.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
Education
Associate of Science - Psychology
Gulf Coast State College
Panama City, FL01.2011
Skills
- Knowledge of B2B transactions such as purchase orders, contracts, price schedules, risk mitigation
- Articulate use of the English Language both verbal and written
- Excellent reasoning, analytical skills and problem solving techniques
- Excellent negotiation skills
- Accomplished at understanding client requirements and needs through intent listening; able to meet the client in their specific problem, space or domain
- Ability to work under pressure and complete tasks assigned to meet sales objectives and schedule
- Ability to problem-solve and develop creative alternative solutions to a given sales or marketing challenge
- Well organized and methodical when executing an assigned tasks
- Ability to successfully pivot from one sales account to another, each of which may be at different phases of the sales life-cycle
- Sales leadership; team building
- Contract review and recommendations that benefit the company
Certification
- CPR/Lifeguard Training - American Red Cross - 2008
- Gulf Coast State College - Associates Degree Psychology - 2011
- Certified Credit Counselor (NACCC) - Golden State Debt Management - 2014
- FAA Pilots License - Palomar Aviation Academy - 2015
- Screen Actors Guild (SAG-AFTRA) membership - Los Angeles - 2018
Timeline
Sales Manager
Great Blend LLC
08.2023 - 07.2024
Owner/Manager of Operations
Performaxx Lab Supplements
01.2019 - 04.2023
Casting Associate
Entertainment Partners
01.2016 - 01.2018
Banquet Server
Host Helpers Hospitality Group
06.2015 - 12.2017
Certified Credit Counselor
Consumers Alliance Processing Corporation
01.2012 - 03.2015
Team Leader
Whole Foods Market Inc
01.2012 - 04.2013
Concierge/Beach Attendant
Aquatic Adventures and Paradise Watersports
06.2008 - 12.2011
Associate of Science - Psychology
Gulf Coast State College
- CPR/Lifeguard Training - American Red Cross - 2008
- Gulf Coast State College - Associates Degree Psychology - 2011
- Certified Credit Counselor (NACCC) - Golden State Debt Management - 2014
- FAA Pilots License - Palomar Aviation Academy - 2015
- Screen Actors Guild (SAG-AFTRA) membership - Los Angeles - 2018
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