Steven Jackson
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes him an asset in whichever role and/or department assigned.
Overview
10
10
years of professional experience
Work History
Tank Cleaner
HUNTINGTON INGALLS INDUSTRIES
06.2021 - Current
- Enforce 100% compliance by strictly adhering to corporate, federal, state, and local safety/OSHA regulations, limiting workplace injuries, and fatalities
- Minimize exposure to hazards by using personnel protective equipment (PPE) and discarding damaged PPE, eliminating occupational mishaps from machines and hazardous materials by 100%
- Maintain workflow by overseeing availability of tools before start of shift, returning tools/equipment to proper locations and reporting any losses/damage, maximizing productivity
- Upheld housekeeping practices, including disposing of waste, sweeping, sustaining clean and safe environments
- Diagnosed problems and reported to the foreman by performing equipment troubleshooting, preventing disruptions of operations
- Prioritized tasks in executing work packages, specification items/system alterations to control schedule and cost
Data Entry
Caliper Inc
07.2018 - 06.2021
- Performed administrative tasks and assisted in executing business solutions
- Successfully entered data into company database and validated the accuracy of valuable company information
- Used and analyzed data from automated information aggregators to update the database
- Generated data reports, enter company findings into the database and perform backups
- Supported data entry across departments as requested, switching promptly to new projects.
Machine Operator
Coin Wrap Inc
02.2015 - 07.2018
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
- Assisted customers by providing confirmations, answering questions and offering general information.
Education
High School Diploma - undefined
Heritage High School
Skills
- Efficient and Detail-Oriented
- Data Entry
- Sales
- Email Support
- Inventory
- Understanding Customer Needs
- Creative Problem Solving
- Organization
- CRM Software
- LiveChat Support
- Microsoft Office
- Billing
Timeline
Tank Cleaner
HUNTINGTON INGALLS INDUSTRIES
06.2021 - Current
Data Entry
Caliper Inc
07.2018 - 06.2021
Machine Operator
Coin Wrap Inc
02.2015 - 07.2018
High School Diploma - undefined
Heritage High School
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