Results-driven Field Service Engineer with over 20 years of extensive experience in troubleshooting and maintaining complex systems, including Ultra High Vacuum systems, site installations, customer acceptance testing, and proactive equipment monitoring to ensure optimal performance and timely maintenance. A strong commitment to customer satisfaction drives the ability to resolve technical issues efficiently while fostering lasting client relationships. Recognized for collaboration, reliability, and adaptability in dynamic environments, with proficiency in diagnostic tools and effective communication skills.
Work History
Field Service Engineer
4 Years 5 Months
IMS Nanofabrication | 04.2022 - Current
Monitored and maintained a fleet of Multi-Beam-Mask Writers, providing Electrical Engineering, Applications Engineering, Mechanical Engineering, and SW Engineering support.
Diagnosed and repaired complex nanofabrication equipment to ensure optimal performance.
Conducted on-site installations and preventive maintenance for advanced semiconductor manufacturing systems.
Collaborated with cross-functional teams to resolve technical issues and improve service delivery processes.
Field Service Engineer
12 Years
ABB/ Lorentzen&Wettre | 01.2010 - 01.2022
Installed, serviced and calibrated quality control instruments in automated systems within fast-paced industrial environments, utilizing traceable instruments including force gauges, manometers, flow meters, gauge blocks, and weight gauges. Provided 24/7 technical support to customers, scheduled travel itineraries, and managed logistics for 15 different clients across the Western United States.
Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
Developed and implemented preventative maintenance protocols to extend equipment lifespan.
Mechanical Technician
7 Years
Volt Technical Services | 01.2003 - 01.2010
Assembled large server racks from sub-assemblies, including cabling and installation, performed preventative maintenance, and implemented recommended upgrades.
Operated and maintained complex machinery for optimal performance.
Conducted routine inspections to ensure compliance with safety standards.
Diagnosed mechanical issues and implemented effective repair solutions.
Senior Field Service Engineer
9 Years
FEI Co. | 01.1994 - 01.2003
Installed 300mm electron microscopes to ISO9000 standards and company specifications.
Led installation and maintenance of advanced electron microscopy equipment, ensuring optimal performance and reliability.
Developed and implemented training programs for junior field engineers, enhancing team proficiency and service quality.
Diagnosed complex system issues using advanced troubleshooting techniques, minimizing downtime for clients.
Fab Technician 2
4 Years
Intel | 01.1990 - 01.1994
Duties were, but not limited to, all Automated Wet Station operations for the diffusion bay, data analysis of chemical breakdown, scheduling of preventative maintenance using historical data to keep MTTF minimized and keep maximum available uptime. Daily verbal and written pass downs and a member of the ERT as a chemical spill specialist, as I also worked with the bulk chemical delivery systems for Intel’s development plant.
Operated complex semiconductor manufacturing equipment to ensure optimal performance and product quality.
Conducted routine maintenance and troubleshooting on machinery to minimize downtime and enhance operational efficiency.
Collaborated with cross-functional teams to implement process improvements, increasing throughput in production lines.
Transportation Specialist
3 Years
US Army | 01.1983 - 01.1986
Achieved rank of E-4 in the Army MOS Transport and Ammunition’s specialist, Honorable discharge, Army service ribbon and Overseas ribbon good conduct ribbon, Certified as expert diver, Rifle and Grenade Badges.
Coordinated transportation logistics for personnel and equipment across multiple deployment locations.
Developed and implemented efficient routing plans to optimize resource utilization and reduce delays.
Trained junior staff on transportation protocols, safety regulations, and compliance standards.
Education
Bachelor of Science - Automated manufacturing
ITT Technical Institute | Portland | 01-1990
Bachelor of Applied Science in Automated Manufacturing technology
Associates of applied Sciences in Electronic engineering technology
Skills
On-site support
Field troubleshooting
Service documentation
System diagnostics
Field operations management
Preventive maintenance
Troubleshooting and repair
Equipment troubleshooting
Section name
US Army 1983-1986
Rank E-4 MOS Transport and Ammunition’s specialist, Honorable discharge, Army service ribbon and Oversees ribbon good conduct ribbon, expert’s Diver’s, rifle and grenade badges.