Steven J. Chertock
Westbury,NY
Summary
Extensive experience overseeing the complete order to cash life-cycle, including billing, credit policy, collections, account reconciliation, and cash forecasting. Proven track record of implementing AR Management Systems, reducing DSO, driving process improvements, and authoring standard operating procedures. Strong contract negotiation skills with3rd party vendors, including debt collection agencies, credit reporting firms, and outside consultants.
Overview
29
29
years of professional experience
Work History
Director of Credit & Collections
The Bay Crane Companies, Inc.
01.2023 - 01.2025
- Built, mentored and led a team consisting of an AR Manager, AR Supervisor, cash applicator and six collection specialists overseeing a $400 million portfolio; customers included Emcor, ExxonMobil, PSE&G, National Grid, Hitachi, Electric Boat and GE Vernova
- Sponsored weekly Accounts Receivable call attended by CFO, COO and Chief Counsel to review at risk customers, provide updates on current litigation, and provide recommendations on filing liens or pursuing payment bonds
- Drove the process to find and launch an AR Management Platform to monitor each collector’s progress, assign tasks, track customer creditworthiness, and issue automated statements, which resulted in a reduction of DSO by15% after one year
- Created credit policies targeted to limit first time customer default and hired full time credit administrator to process credit reviews, manage the company database, and liaison with sales representatives and billing team to ensure proper invoicing on larger “turnaround” and milestone projects
- Negotiated preferred rates with third party collections agency, providing for a15% commission for balances under a year and17% for balances over a year
- Annual savings totaled $90,000.00
- Audited and recovered $80,000.00 on large utility contract by analyzing billing rates and providing both AIA billing and supporting letter on fuel surcharges
Senior Accounts Receivable Manager
Aero Operating, LLC
06.2021 - 12.2022
- Supervised the order to cash functions for eight exterior facilities maintenance companies with $300 million in revenues; customers included Amazon, Home Depot, Target, American Airlines, UPS, FedEx, and The Villages
- Chief sponsor and project team lead for the conversion of incumbent AR management system to Versapay
- Presented weekly AR Dashboard to C-Suite executives with target metrics, including DSO,13 Week AR Trend, Reserve Analysis, and commentary on collections efforts for each affiliate company’s roster of customers
- Initiated two audits of a large airport snow contract and a commercial snow contract, leading to the recovery of $95K and $125K, respectively
- Implemented new policy directives in the areas of credit memo approval, credit checks and limits, and refunds
Senior Accounts Receivable & Treasury Manager
Accommodations Plus International
01.2021 - 05.2021
- Managed a team of eight, which was comprised of one AR Manager, one AR Supervisor, seven collections agents, and one cash application specialist
- Led three-month reconciliation project, leading to the application of over $2 million in unapplied payments
- Reviewed and made concrete improvements to the monthly close calendar checklist, which included the addition of the non-network AR reconciliation, unbilled room counts, and AR by hotel chain
- Oversaw thirteen fiduciary bank accounts and developed banking relationships with JP Morgan Chase, Citibank, and Barclays
Manager of Cash Flow Analysis and Order to Cash Transition
Skyview Capital, LLC
12.2014 - 11.2019
- Reviewed21 call center contracts to analyze billing terms and to provide cash forecasting as part of due diligence efforts; call center assets were being proffered by Conduent, Inc
- For potential sale to Skyview Capital
- Once assets were purchased, assembled and trained an offshore team of eight accounting analysts and one supervisor to assume all Order to Cash Management responsibilities of newly acquired assets rebranded as Continuum Global Solutions
- Developed policies and procedures documentation to reflect new organizational structure and usage of NetSuite for invoicing and collections
Accounts Receivable Manager & Director
Volt Delta Resources, LLC & DigitalFuel SV, LLC
12.2014 - 10.2018
- Rolled out new Volt Delta credit policies to minimize DSO and reduce bad debt write-offs; Reduced DSO to NET45 in FY2015 from previous NET70
- Developed credit and collections policies from scratch for DigitalFuel’s international IT Business Management perpetual/hosted software licenses and professional services revenue in September2016; FY2017 DSO was reduced to NET35 from NET55
- Oversaw billing and collection efforts of over $60 million in revenues from FY2015 - FY2017
- Attended weekly sales forecast calls with DigitalFuel’s SVP of Sales, Director of Professional Services and CFO to facilitate cash forecasting and commission analysis
- Presented CFO and Divisional Controller with weekly invoicing and aged receivable reports, monthly cash flow and budget vs
- Actuals analysis, and quarterly review of contract obligations and applicable rebates/credits
Billing Manager
Volt Information Sciences, Inc.
08.2006 - 11.2014
- Assigned task, mentored, and monitored the performance of three billing analysts who generated invoices totaling $120 million annually
- Performed and documented SOX controls affecting invoicing, collections, revenue recognition, and evidence of arrangement
- Served as accounting’s chief liaison to external auditor during high-risk audit/restatement of company’s software revenue recognition for Fiscal Years2008 –2011
- Created invoice templates, billing registers, and monthly aging reports for new business in the APAC region with annual sales of $10 million beginning in2012
Senior Accounts Manager
FlightSafety International
03.1996 - 08.2006
- Processed order entry, invoicing, and billing adjustments of Fortune500 clients, including Walmart, IBM, United Technologies, Raytheon, Textron, Northrop Grumman, and Coca-Cola
- Oversaw total annual revenues between $45 million - $50 million from2000 through2006
- Presented monthly and quarterly reports to Directors of Aviation, CFOs and VP of Business Affairs covering aged receivable balances, account reconciliation, and review of changes to training programs
- Authored2004 proposal and issued specifications to Business Systems unit for electronic delivery of invoices and statements, which increased customer satisfaction, reduced processing time, and saved company an initial $75K during first year of delivery
- Selected by Controller in summer of1998 to oversee18-month collections and reconciliation project which resulted in the collection of over $9 million in past due receivables during1999
- Recovered $165,000 and prevented future revenue loss by identifying a computer billing error and processing an audit
Education
Master’s Degree - Public Administration
University of Pittsburgh, Graduate School of Public & International Affairs
Bachelor of Arts - Government, minor in Economics
Franklin & Marshall College
Lancaster, PASkills
- Sage Intacct
- Sage300
- CollectIT
- Fleet Cost & Care
- NetSuite
- Salesforce
- PeopleSoft
- Microsoft Dynamics (formerly known as Great Plains) & MS Office
- SAP
Timeline
Director of Credit & Collections
The Bay Crane Companies, Inc.
01.2023 - 01.2025
Senior Accounts Receivable Manager
Aero Operating, LLC
06.2021 - 12.2022
Senior Accounts Receivable & Treasury Manager
Accommodations Plus International
01.2021 - 05.2021
Manager of Cash Flow Analysis and Order to Cash Transition
Skyview Capital, LLC
12.2014 - 11.2019
Accounts Receivable Manager & Director
Volt Delta Resources, LLC & DigitalFuel SV, LLC
12.2014 - 10.2018
Billing Manager
Volt Information Sciences, Inc.
08.2006 - 11.2014
Senior Accounts Manager
FlightSafety International
03.1996 - 08.2006
Bachelor of Arts - Government, minor in Economics
Franklin & Marshall College
Master’s Degree - Public Administration
University of Pittsburgh, Graduate School of Public & International Affairs
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