Steven Jenkins
Charlotte,NC
Summary
Motivated and talented professional eager to advance and contribute to business success. Exceptional leadership and planning abilities with deep understanding of industry practices. Teachable and ready to learn from experienced professionals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Springboard Cyber Security Trainee
Springboard Education
05.2024 - Current
- Mastering skills in systems security, network security, vulnerability, and risk assessments.
- Installing and configuring security applications such as personal firewalls, antivirus programs, and host-based intrusion detection systems successfully.
- Completing in-depth Penetration Test as part of Capstone Project.
- Completing over 35 projects and 50 technical labs that provide real-world context in cybersecurity
Billing Customer Service Representative
Spectrum
05.2019 - 10.2019
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Streamlined billing processes for improved efficiency and reduced errors.
- Maintained strong knowledge of industry regulations and best practices relating to billing procedures, providing expert guidance when needed.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
Facility Manager
LAZ Parking
06.2015 - 10.2018
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Implemented facility access control through creation of RFID card readers with SKIDATA and T2 Systems software.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
Facility Manager
SP Plus Parking
03.2013 - 06.2015
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Implemented facility access control through creation of RFID card readers with SKIDATA and T2 Systems software.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
Education
Bachelor of Science - Sports Management
Wingate University
Wingate, NC05.2012
Skills
- Team Collaboration
- Documentation And Reporting
- Leadership Qualities
- Technical skills
- Complex Problem-Solving
- Adaptability
- Access Control
- Operating Systems
- Risk Management
- SIEM
Affiliations
- ICS2- Charlotte Metro Chapter
Certification
- ISC2 CC, April 2024
Timeline
Springboard Cyber Security Trainee
Springboard Education
05.2024 - Current
Billing Customer Service Representative
Spectrum
05.2019 - 10.2019
Facility Manager
LAZ Parking
06.2015 - 10.2018
Facility Manager
SP Plus Parking
03.2013 - 06.2015
Bachelor of Science - Sports Management
Wingate University
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