Summary
Overview
Work History
Skills
Certification
Timeline
Selected Highlights
Generic

Steven Jersey

Newburgh,NY

Summary

Resourceful and dedicated business owner with over 20 years of experience managing all facets of a successful pool table and custom gaming furniture company. Expert in customer service, team leadership, logistics, physical installation, and product craftsmanship. Adept at building and maintaining lasting client relationships, promoting services, balancing financial records, and ensuring top-tier customer satisfaction through hands-on service and attention to detail.

Overview

18
18
years of professional experience
1
1
Certificate

Work History

Owner & Operator

Steve’s Pool Tables Plus
01.2008 - Current
  • Successfully ran and grew a pool table and gaming furniture business for over two decades, servicing residential and commercial clients.
  • Oversaw and personally handled the ordering, delivery, setup, moving, and recovering of pool tables with precision and care.
  • Designed and built custom gaming tables, meeting client specifications and ensuring long-term satisfaction and quality craftsmanship.
  • Provided exceptional customer service, earning repeat business and fostering long-term client relationships built on trust and reliability.
  • Recruited, trained, and supervised staff, creating a team environment focused on professionalism, safety, and high-quality service.
  • Managed all financial aspects of the business including bookkeeping, invoicing, payroll, and tax preparation.
  • Handled marketing and promotions, including managing an online presence, coordinating local advertising, and attending trade shows to attract new clientele.
  • Maintained inventory, placed product orders, and coordinated logistics to ensure timely service delivery.
  • Frequently performed physically demanding tasks, including disassembling, transporting, and reinstalling heavy equipment with a focus on safety and care.
  • Earned consistent praise for problem-solving, hands-on expertise, and creating positive experiences for customers.
  • Established vendor relationships to secure quality materials at competitive prices, supporting business growth.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.

Skills

  • Pool Table Installation & Recovery
  • Custom Gaming Table Design & Build
  • Business Operations & Management
  • Financial Bookkeeping & Budgeting
  • Staff Hiring, Training & Supervision
  • Customer Service & Retention
  • Physical Labor & Equipment Handling
  • Sales, Promotion & Marketing
  • Inventory Management & Ordering
  • Logistics & On-Site Service Coordination

Certification

Installation & Sales Certifications - Brunswick - 2005

Timeline

Owner & Operator

Steve’s Pool Tables Plus
01.2008 - Current

Selected Highlights

  • Built a loyal client base through word-of-mouth referrals and excellent service.
  • Balanced business growth with quality control and personal involvement in every major project.
  • Adapted to changing markets by diversifying services and expanding product offerings.
Steven Jersey