Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Steven Jett

Summary

Results-driven IT professional with 7 years of overall experience, including 1 year of dedicated focus in Information Security. Proven ability to investigate security incidents, analyze vulnerabilities, and support the implementation of security controls aligned with industry standards. Holds multiple industry-recognized certifications and brings hands-on experience with tools such as Microsoft Defender, Rapid7, and SIEM platforms. Currently pursuing a Masters Degree in Cyber Security & Information Assurance. Committed to continuous learning and contributing to a strong security posture in dynamic environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Junior Information Security Analyst

Lenderworks
06.2024 - 06.2025
  • Monitored, analyzed, and responded to security events using SIEM platforms to detect and mitigate threats in real-time.
  • Conducted investigations and incident response activities leveraging EDR solutions to contain and remediate endpoint threats.
  • Managed and reviewed alerts from IDS/IPS systems to identify and prevent network intrusions.
  • Analyzed proxy logs and web filtering data to detect malicious or unauthorized internet activity, enhancing overall security posture.
  • Developed and maintained security documentation, including incident reports and process playbooks.
  • Collaborated with IT teams to implement security controls and ensure compliance with internal policies and industry standards.
  • Provided recommendations to strengthen network and endpoint defenses based on threat intelligence and vulnerability assessments.

Service Desk Engineer II

ECU Health
10.2022 - 09.2024
  • Resolved technical support requests by diagnosing hardware, software, and connectivity issues, collaborating with IT teams to ensure seamless end-user operations and maintain high service levels.
  • Provide Tier 2 support for Windows/Mac OS, Office 365, VPN, and mobile devices.
  • Maintain Active Directory user accounts, group policies, and permissions.
  • Document resolutions and update knowledge base articles.
  • Remote

Desktop & Network Support Engineer

Vidant Health
10.2020 - 09.2022
  • Provide on-site and remote support for desktops, laptops, printers, and peripherals.
  • Troubleshoot and resolve issues related to LAN/WAN, Wi-Fi, and network connectivity.
  • Install, configure, and support Windows and macOS systems.
  • Assist with Active Directory user and group management.
  • Maintain and monitor antivirus, patch management, and backup systems.
  • Logged and tracked support cases in ticketing systems to ensure timely resolution and accurate documentation, utilizing ServiceNow and Jira.

Help Desk Analyst

Collins Aerospace
05.2018 - 06.2020
  • Provided first-level technical support to end-users via phone, email, and ticketing systems.
  • Troubleshoot and resolved issues related to hardware, software, printers, and network connectivity.
  • Escalated unresolved incidents to higher-tier support while documenting detailed case notes.
  • Assisted with user account setup, password resets, and Active Directory management.
  • Delivered clear technical guidance to non-technical users to ensure issue resolution and satisfaction.
  • Maintained accurate records of support requests and contributed to the internal knowledge base.

Education

Bachelor's degree - Cybersecurity & Information Assurance

Western Governors University
Salt Lake City, UT
08-2025

High School Diploma - undefined

James B. Hunt Highschool
Wilson, NC
01.2018

Skills

  • Industry Knowledge: Microsoft Defender, Threat & Vulnerability Management, EDR, Fortinet, Fortigate, Risk Assessment, Cybersecurity, Research, Project Management, Sales, Application Security, Networking, Wireshark, Network Security, Wireless Networking, Information Security, CompTIA, Training, Customer Service, Marketing
  • Tools & Technologies: Tenable Nessus, Microsoft Excel, VMware, Microsoft Office
  • Interpersonal Skills: Communication, Leadership, Problem Solving, Management, Analytical Skills
  • Threat intelligence
  • Risk mitigation
  • Incident response
  • Critical thinking skills
  • Access control
  • Identity management
  • Mobile security
  • IDS/IPS Monitoring
  • Proxy Analysis

Certification

  • Fortinet Certified Fundamentals – Cybersecurity, Fortinet, 2024
  • Fortinet Network Security Expert Level 1: Certified Associate, Fortinet, 2024
  • CompTIA Security+, CompTIA, 2024
  • CompTIA Network+, CompTIA, 2024
  • Google Cybersecurity Professional, Coursera, 2024
  • CompTIA A+, CompTIA, 2023
  • ITIL Foundation, AXELOS Global Best Practice, 2023
  • Google IT Support Professional Certificate, Coursera, 2021

Languages

English

Timeline

Junior Information Security Analyst

Lenderworks
06.2024 - 06.2025

Service Desk Engineer II

ECU Health
10.2022 - 09.2024

Desktop & Network Support Engineer

Vidant Health
10.2020 - 09.2022

Help Desk Analyst

Collins Aerospace
05.2018 - 06.2020

High School Diploma - undefined

James B. Hunt Highschool

Bachelor's degree - Cybersecurity & Information Assurance

Western Governors University

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