Steven Jisr
Self Employed
Chandler,AZ
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
32
32
years of professional experience
Work History
Gig Economy Delivery Driver
Uber/Lyft/Door Dash
02.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Parcel Delivery Route Business Owner
OnTrac / Jisr Enterprises LLC
04.2011 - 11.2021
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced operational risks while organizing data to forecast performance trends.
New/Used Car Salesman
Peoria Infinity
01.2011 - 03.2011
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Night Shift Supervisor/Dispatch Manager
Valley Towing/Limousine
03.2001 - 01.2011
- Managed communication between associates and management, addressing key issues and needs.
- Observed each team member to carry out duties and provided constructive criticism.
- Assisted customers with complaints, questions and concerns.
- Coordinated with production managers, monitoring material movement in and out of facility.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Cultivated professional working relationships with peers and supervisors.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Improved distribution efficiency with design, development, and testing of embedded software applications.
Assistant Store Manager
Kmart
04.1991 - 03.2001
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
No Degree - Industrial Design
Arizona State University
Tempe, AZHigh School Diploma -
Horizon High School
Scottsdale, AZ05.1994
Skills
- Load Safety
- Ability to Lift 70 Pounds
- Dispatch Collaboration
- Efficiency and Time Management
- Customer Relationships
- Knowledge of State Roads and Highways
- Route Management
- Work Order Management
- Food Delivery
- Logistics Knowledge
- Attention to Detail
- Sales Quota Achievement
- Inventory and Stocking
- Strong Working Relationships
- Client Relationship Management
- Complex Problem-Solving
- GPS and Route Planning
- Time Management
- Teamwork and Collaboration
Timeline
Gig Economy Delivery Driver
Uber/Lyft/Door Dash
02.2022 - Current
Parcel Delivery Route Business Owner
OnTrac / Jisr Enterprises LLC
04.2011 - 11.2021
New/Used Car Salesman
Peoria Infinity
01.2011 - 03.2011
Night Shift Supervisor/Dispatch Manager
Valley Towing/Limousine
03.2001 - 01.2011
Assistant Store Manager
Kmart
04.1991 - 03.2001
No Degree - Industrial Design
Arizona State University
High School Diploma -
Horizon High School
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