STEVEN J. MADSON
Phoenix,AZ
Summary
High-volume recruiting leader with 5+ years of experience driving full-cycle hiring across multi-site operations, specializing in maintenance and skilled trades recruiting. Proven ability to manage large requisition loads, improve hiring speed, and influence operational leaders through data-driven strategies. Experienced in workforce planning, hiring manager accountability, and scaling recruiting operations in fast-paced, growth environments. U.S. Navy veteran known for discipline, urgency, and execution under pressure.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Maintenance Recruiter
Quick Quack Car Wash
Phoenix, AZ
02.2024 - Current
- Own full-cycle, high-volume recruiting for maintenance and skilled trades roles supporting 350+ locations in a rapid-growth environment
- Manage 40–80+ concurrent requisitions, prioritizing critical roles to support operational uptime and expansion
- Partner directly with operations leaders to align hiring with labor demand, production needs, and growth timelines
- Drive improvements in time-to-fill and hiring efficiency by optimizing sourcing strategies, interview scheduling, and candidate engagement
- Use recruiting metrics and labor market data to influence hiring decisions, compensation alignment, and workforce planning
- Build pipelines for hard-to-fill roles including Maintenance Technicians and leadership positions through targeted sourcing and relationship management
- Identify and resolve hiring bottlenecks, improving process flow and reducing candidate drop-off
Regional Recruiter
Quick Quack Car Wash
Phoenix, AZ
06.2021 - 02.2024
- Supported high-volume hiring across 35 locations in Arizona and Texas, maintaining consistent candidate pipelines in competitive markets
- Executed hiring events, passive sourcing strategies, and referral programs to meet aggressive staffing targets
- Partnered with hiring managers to improve interview activity, candidate quality, and hiring speed
- Collaborated with staffing agencies and external partners to expand candidate reach and reduce time-to-fill
- Maintained ATS discipline and ensured accurate tracking of candidates, requisitions, and recruiting metrics
- Contributed to process improvements that increased recruiting efficiency and reduced hiring delays
General Manager / Store Leader
Quick Quack Car Wash
Phoenix, AZ
05.2020 - 06.2021
- Led high-volume operations with full ownership of staffing, scheduling, and team performance
- Achieved lowest employee turnover in the region through improved hiring, onboarding, and team development practices
- Managed labor planning and staffing levels to meet daily production demands exceeding 500+ customers per day
- Partnered with recruiting to align hiring needs with operational goals and timelines
- Drove revenue growth by optimizing throughput, labor efficiency, and customer experience
Work-Study (Administrative Support)
Department of Veterans Affairs
Phoenix, AZ
12.2017 - 04.2020
- Supported veterans with benefits related to medical care, education, and mental health services
- Developed strong administrative, communication, and customer service capabilities
Hospital Corpsman / Preventive Medicine Technician
United States Navy
Twentynine Palms, CA
08.2012 - 08.2017
- Provided medical and preventive care in high-pressure environments during Operation Inherent Resolve
- Served as subject matter expert for occupational health, immunizations, and epidemiology
- Maintained accurate records and ensured operational readiness through disciplined execution and communication
Education
Bachelor of Interdisciplinary Studies - Public Administration
Northern Arizona University
Flagstaff, AZ05-2020
Skills
- Manage high-volume requisition loads (40–80 concurrent openings) across multi-site operations
- Lead intake discussions with hiring managers to align on staffing plans, timelines, and role requirements
- Drive hiring manager accountability around interview availability, feedback speed, and decision-making
- Track and optimize recruiting KPIs including time-to-fill, interview volume, offer acceptance, and req aging
- Support workforce planning through pipeline data, market insights, and hiring forecasts
- Prioritize critical roles and develop recovery plans for high-risk or aging requisitions
- Identify process bottlenecks and implement improvements to increase hiring speed and candidate conversion
- Coordinate recruiting efforts across regions, balancing resources based on business demand
- KPIs: Time-to-fill, time-to-start, interview-to-offer ratio, offer acceptance rate, pipeline health
- Tools: Indeed, LinkedIn Recruiter, ATS platforms, Excel/reporting dashboards
- Sourcing: Passive outreach, referrals, hiring events, agency partnerships, market mapping
Certification
Talent Acquisition Certified Specialist
Society for Human Resource Management (SHRM), 2025
Timeline
Maintenance Recruiter
Quick Quack Car Wash
02.2024 - Current
Regional Recruiter
Quick Quack Car Wash
06.2021 - 02.2024
General Manager / Store Leader
Quick Quack Car Wash
05.2020 - 06.2021
Work-Study (Administrative Support)
Department of Veterans Affairs
12.2017 - 04.2020
Hospital Corpsman / Preventive Medicine Technician
United States Navy
08.2012 - 08.2017
Bachelor of Interdisciplinary Studies - Public Administration
Northern Arizona University