Steven John
Montgomery,TX
Summary
Achievements include regularly exceeding sales, service and customer acquisition quotas. Dedicated to expanding reach and gross sales with good networking and account servicing skills. Superior work ethic with an adaptable approach.
Overview
10
10
years of professional experience
Work History
Direct Sales Representative
Fidium Fiber
Conroe, TX
01.2023 - 03.2024
- Door-knocked pre-determined territory allocation.
- Greeted potential customers and established rapport to gain enough trust to begin a conversation with them.
- Uncovered pain points with their current provider, identified their needs and communicated areas of opportunity to improve their online experience.
- Signed up residents for Fidium service, elucidated the process from the signing of the agreement through installation and next steps.
- Followed-up with new customers to confirm satisfaction, asked for referrals and ensured a positive, professional impression of Fidium Fiber.
Outside Sales Representative
ADT Security
Houston, TX
10.2022 - 01.2023
- Residential door-to-door sales professional. Sold ADT's suite of security products and services, including home security, cameras and home automation.
- Maintained knowledge of current product offerings and pricing structures.
- Managed accounts by providing solutions that best fit the customer's needs.
Fiber Sales Executive
AT&T
Bellaire, TX
12.2019 - 03.2022
- Sold dedicated and shared fiber solutions to small to mid-sized businesses, in addition to VoIP phone systems and service.
- Tailored solutions to customer's needs, trained customer and their employees on new system and followed-up regularly to ensure satisfaction and retention.
- Identified new business by door knocking, phone prospecting, networking and customer referrals.
- Upsold current customers to suit growth/changes in business and to future-proof technology.
Enterprise Sales Manager
Logix Fiber Networks - Formerly Alpheus Fiber
Houston, TX
08.2017 - 11.2019
- Sold communication infrastructure products and services including fiber internet, ethernet solutions, MPLS, P2P, colocation and cloud services to enterprise-level customers.
- Conducted training seminars for employees and remained onsite until customer was comfortable and processes were streamlined to their satisfaction.
- Practiced routine follow-up premise visits and phone calls.
- Upsold and/or catered new solutions as needs arose, ensuring little to no disruption to business.
Senior Business Account Executive
Comcast Business Services
Houston, TX
05.2014 - 11.2019
- Sold Comcast Business data, cloud and voice services to mid-sized businesses, focusing mainly on advanced communication solutions including PRI, PBX and Cloud-Based phone systems for multi-location businesses.
- Handled and managed large accounts, ensuring satisfaction with Comcast products and services, in addition to alleviating issues as quickly and efficiently as possible. Established rapport with internal customers to facilitate interaction with customer to find solutions to issues.
- Met regularly with customers to maintain trust and rapport to ensure long-term business relationships.
Education
Bachelor of Arts - Speech Communication
Texas A&M University
College Station, TX05-1992
Skills
- Business growth and retention
- Sales Quota Achievement
- Service Improvements
- Relationship Development
- Customer Advocacy
Timeline
Direct Sales Representative
Fidium Fiber
01.2023 - 03.2024
Outside Sales Representative
ADT Security
10.2022 - 01.2023
Fiber Sales Executive
AT&T
12.2019 - 03.2022
Enterprise Sales Manager
Logix Fiber Networks - Formerly Alpheus Fiber
08.2017 - 11.2019
Senior Business Account Executive
Comcast Business Services
05.2014 - 11.2019
Bachelor of Arts - Speech Communication
Texas A&M University
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