Steven Johnson
Towson,MD
Summary
Customer Service | Patient Advocate | Administrative Support
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
8
8
years of professional experience
Work History
Patient Services Coordinator
Greater Baltimore Medical Center
01.2022
- Offer courteous and confidential assistance to patients to ensure a positive experience while at GBMC
- Maintain accurate information on each patient to facilitate the patient encounter
- Processes and submits correspondence to patients to meet Hospital and Regulatory guidelines (approximately 20-30 calls on average per day)
- Provides follow-up assistance to Hospital Staff and RN Case Managers to assist in daily patient care
- Discharge planning follow-up post activities for patients
- Verification of health insurance and pharmaceutical pricing for patients.
Contact Tracer (Contractual-Remote)
Baltimore County Health Department
01.2021
- Provided outreach to individuals who had tested positive for a determined disease or infection
- Processes included seeking information about anyone an individual may have come in direct contact with to prevent the spread of exposure on a larger scale
- Identified members of the public exposed to patients diagnosed with infectious diseases
- Contacted and counseled patients who contracted infectious diseases, established which individuals those patients had contact with, and initiated isolation protocols to limit further disease transmission
- As an Agent for the Baltimore County Health Department, provided expertise based on protocol guidelines and provided follow-up until case closure.
Merchandising Associate
Crate & Barrel
01.2017 - 01.2022
- Expertise with a distinct architectural aesthetic, experimental store environment, and online community, team members engage through social media, mobile shopping, design, and more to provide the ultimate shopping experience
- Meticulously processed customers’ pick-up orders and outbound shipments
- Organized store supplies and maintained prescribed inventory levels
- Frequently called on to collaborate with and assist other departments.
Total Loss Advisor
Toyota Financial Services
01.2015 - 01.2017
- Facilitate the process for irreparably damaged vehicles
- Determined when the repairs cost more than the vehicle’s estimated value and took prescribed action for the vehicle’s disposition
- Follow up with the Financing and Insurance companies to close out the transaction
- Completed intake information for customers and notified insurance carriers regarding Total Loss
- Performed cancellation of any additional insurance products purchased through the dealership and cleared the remaining debt between the dealership and the customer
- Initiated title releases to insurance carriers upon receipt of settlement funds and apply to the account.
Collections Customer Service Representative
Toyota Financial Services
01.2014 - 01.2015
- Efficiently processed transactions between Financing Department and the customer
- Duties included: collections, negotiating extensions, account alterations as well as establishing long-term relationships with the customer to facilitate potential future business opportunities
- Conducted accurate and timely handling of accounts and recommended effective solutions
- Retrieved payment history from systems and relayed status communication to the customer
- Selected for a three-month, temporary assignment, working with the Texas/Oklahoma outreach campaign, which assisted customers affected by flooding/natural disasters.
Senior Administrative Assistant
Constellation Energy/Exelon
- Provided a variety of administrative support functions to a department lead, team members, and other departments within the organization
- Trusted employee who was called upon for ad hoc requests
- Served as Project Assistant for Risk Management & Major Account Sales Teams
- Compiled critical weekly statistical reports for the Risk Team
- Highly requested to assist the Receivables Management & Collections Team on various projects
- Expertly utilized MS Office Suite applications to prepare documents, spreadsheets, and presentations.
Education
Associate of Science (AS) - Public Health
Anne Arundel Community College
Arnold, Maryland01.2024
Associate of Arts (AA) - Business Marketing
Baltimore City Community College
Baltimore, MarylandSkills
- Customer Oriented
- Skilled Communicator
- Critical Thinking
- Responding Innovatively
- Procure Financial Solutions
- Taking Initiative
Timeline
Patient Services Coordinator
Greater Baltimore Medical Center
01.2022
Contact Tracer (Contractual-Remote)
Baltimore County Health Department
01.2021
Merchandising Associate
Crate & Barrel
01.2017 - 01.2022
Total Loss Advisor
Toyota Financial Services
01.2015 - 01.2017
Collections Customer Service Representative
Toyota Financial Services
01.2014 - 01.2015
Senior Administrative Assistant
Constellation Energy/Exelon
Associate of Science (AS) - Public Health
Anne Arundel Community College
Associate of Arts (AA) - Business Marketing
Baltimore City Community College
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