Steven Johnson

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Proved successful working within tight deadlines and a fast-paced environment.

Delivery

• Encouraged staff to stay engaged and focused on tasks.
• Managed several responsibilities within specified time limits.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved workplace conflicts by analyzing concerns and applying equitable resolutions.
• Maximized performance by monitoring daily activities and mentoring team members.
• Trained team members in multiple roles to enhance flexibility and efficiency.
• Controlled costs to keep business operating within budget and increase profits.
• Developed robust relationships with clients and vendors through strategic account management.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Enhanced safety protocols to ensure secure work environments.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Improved marketing to attract new customers and promote business.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Managed inventory to enhance stock efficiency and minimize waste.
• Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
• Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.

• Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
• Unloaded arriving product stock and moved to store display areas.
• Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
• Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
• Improved store organization by efficiently restocking shelves and displays during overnight shifts.
• Removed all boxes and related trash from sales floor and processed through compactors.
• Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
• Increased overall store cleanliness with thorough cleaning and maintenance of aisles, shelves, and storage areas.
• Ensured accurate product placement by carefully following planograms and store layouts.
• Readied items for sales floor stocking by affixing tags and preparing shelf labels.
• Streamlined merchandise restocking process, resulting in reduced time spent on nightly tasks.
• Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
• Promoted loss prevention strategies by promptly reporting any instances of theft or suspicious activity during overnight hours.
• Enhanced customer satisfaction with a well-stocked inventory through diligent restocking efforts.
• Responded proactively to unexpected staffing shortages or emergencies, willingly taking on additional responsibilities when necessary for seamless business operations during night shifts.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Maintained exceptional attendance records, showcasing dedication and reliability to the employer throughout employment tenure as a Night Stocker.
• Supported management in conducting routine inventory audits for accurate record-keeping purposes.
• Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
• Fostered positive relationships with co-workers and supervisors, contributing to a collaborative and supportive work environment throughout the night stocking team.
• Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
• Assisted in maintaining inventory levels by accurately recording and reporting stock discrepancies.
• Enhanced workplace efficiency by regularly updating knowledge on new products, promotions, and company policies.
• Stayed current on available products, store promotions, and customer service policies to better serve shoppers.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.