Steven Johnson

• Perform detailed aircraft inspections to verify compliance with quality standards.

• Consistently maintained all documents, forms, and digital records.

• Ensured proper corrective action of routine and special requirements while meeting schedules and time compliance.

• Supervised inspection teams and trained personnel on quality control procedures.

• Implemented quality control measures to minimize errors during the repair process, enhancing overall reliability of the fleet.
• Collaborated with other departments to develop efficient workflows, resulting in seamless coordination of aircraft maintenance operations.
• Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.

• Skillfully performed complex broadband installations, including fiber optic and high-speed internet services, ensuring optimal performance and customer satisfaction.
• Provided exceptional customer service, clearly explaining technical details to customers and achieving a 98% satisfaction rating.

Completed advanced technical training programs in broadband technologies, staying ahead of industry advancements.

• Identified and implemented process improvements, reducing average installation& repair time.

• Conducted site inspections to verify specifications before and after completion.
• Worked closely with the installation team to ensure proper application and quality.
• Oversaw project estimates and pricing accurately and efficiently.
• Maintained client relationships and coordinated schedules to meet project timelines.
• Procurement of all material needed for projects and inventory.
• Sales-Management, Support, Marketing, Estimating.

• Trained new hires in company procedures, policy, and professional sales.

• Account Management Revamped customer service protocols, improving customer satisfaction ratings.
• Oversaw multiple cross-departmental projects, ensuring they were completed on time and within budget.

• Expertly structured and closed multiple auto finance and insurance deals per month, consistently meeting or exceeding targets.
• Handled problematic customers and clients to assist employees on team and maintain excellent customer service.
• Assisted customers with obtaining financing, achieving a high approval rate through strong relationships with various lenders.
• Demonstrated strong negotiation skills with lenders and insurance providers, securing favorable terms for customers and the dealership.
• Streamlined F&I processes, reducing paperwork time while maintaining accuracy and compliance.