Summary
Overview
Work History
Education
Skills
Timeline
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STEVEN JOHNSON

Colorado Springs

Summary

Dynamic and results-driven Information Technology professional with 18 years of extensive experience in delivering high-quality solutions. Recognized for exceptional organizational skills and keen attention to detail, thriving in both independent and collaborative environments. Committed to fostering strong relationships across all levels of an organization to ensure effective communication and teamwork. A dedicated contributor excelling in driving performance and advancing organizational goals through innovative IT strategies, consistently leveraging technology to enhance operational efficiency and effectiveness.

Overview

26
26
years of professional experience

Work History

Team Manager

Teknowledge
08.2021 - Current
  • Mentored Service engineers over Azure Technology Managed team of 30 Service Engineers, 2 Technical Leads, 2 SME
  • Regularly monitored Team CSAT's as well as DSAT's Preformed Technical and Unresponsive recoveries
  • Utilized various application tools, in reviewing information from reports to create monthly status report showing both positive and negative feedback
  • Provided feedback to upper Management over Service Engineers performance.

TECHNICAL

02.2000 - Current
  • DUTIES Responsibilities included being in charge of the overall operations of a shop that maintained and repaired missile optic systems
  • Received jobs from customer units
  • Reviewed paperwork for determining work to be accomplished
  • Performed a visual confirmation of the equipment and matched serial number to master-list
  • Utilized test equipment and technical manuals to identify faults
  • Determined shortcomings and malfunctions in electronic, electrical, mechanical, pneumatic, optical, electro-mechanical assemblies, modules, and circuit elements
  • Repaired components by aligning, adjusting, removing, and replacing defective modules and assemblies
  • Removed and installed components on hand
  • Re-tested for operational efficiency
  • Worked directly with customers to demonstrate the working equipment
  • Closed out job and completed documentation
  • MANAGEMENT DUTIES Prioritized work according to regular schedule or urgency needs
  • Provided input into an annual budget of over $7,500,000
  • Inventoried supplies and ordered as necessary
  • Researched Internet and company catalogues for products and availability
  • Evaluated items by quality and cost
  • Maintained expenditures within the approved budget
  • OPERATIONS DUTIES Suggested transfer of personnel not up to high quality standards
  • Conducted inspections of facilities, equipment, and personnel
  • Oversaw Quality Control in all areas
  • Resolved any problems with tact and diplomacy
  • Briefed upper management daily on productivity and efficiency of operations
  • Ensured positive customer relations and satisfaction
  • SUPERVISORY & TRAINING DUTIES Oversaw work of up to 10 personnel in daily activities
  • Evaluated work performance and made recommendations for improvement
  • Enforced all safety and security rules and regulations
  • Motivated individuals to work in a team atmosphere
  • Conducted classroom-type instruction of up to 372 personnel
  • Administered written and hands-on tests to assess learning
  • Evaluated results and reviewed as necessary
  • Gave one-on-one instruction on specialized lessons.

Technical Support

09.2018 - 08.2021
  • Worked Service Desk Tickets covering a variety of Technologies in Azure Worked both in Azure Development and Azure Web Applications Teams Worked with customers in several locations over the world
  • One of the top engineers for Azure Web Apps in 2019

Team Leader

UNITED STATES ARMY
09.2008 - 11.2015
  • SPECIAL MANAGEMENT ACCOMPLISHMENTS Accountable for over $5,000,000 in work orders
  • Oversaw the maintenance of over $10,000,000 of equipment
  • Saved over $500,000 in unnecessary repairs to ensure mission readiness and have fully operational equipment
  • Supported the Senior Officers resulting in a readiness rate of over 95%
  • Chosen to be Safety Officer for unit of 230 personnel
  • SPECIAL OPERATIONS ACCOMPLISHMENTS Authorized to use government credit for purchases of up to $50,000
  • Saved money by repairing optics in the field
  • Selected to serve as a Master Instructor
  • Conducted over 1000 hours of training with zero accidents.

Education

Bachelor of Science Degree - Information Technology, Computer Forensics & Security

NATIONAL AMERICAN UNIVERSITY
Springs, Colorado
08.2018

Master's Degree - Management

National American University
11.2023

Skills

  • COMPUTER SKILLS
  • INSTALLATION & CONFIGURATION
  • Operating Systems - Software Applications - Management Applications Software Utilities – Upgrades- Tier 3 Engineer for Microsoft Azure (ARM and Policy, Monitor, Cloud Services)
  • OPERATING SYSTEMS:
  • Windows 10, 7, 11 - LINUX - Win Server, AZURE (Windows)
  • EXCERPTS FROM EVALUATION REPORTS:
  • Possessed an abundance of enthusiasm and drive"
  • Achieved excellent results"
  • Continued to find ways to improve shop operations"
  • Customer focus
  • Employee scheduling
  • Influencing skills
  • Staff development
  • Performance coaching
  • Performance appraisal

Timeline

Team Manager

Teknowledge
08.2021 - Current

Technical Support

09.2018 - 08.2021

Team Leader

UNITED STATES ARMY
09.2008 - 11.2015

TECHNICAL

02.2000 - Current

Master's Degree - Management

National American University

Bachelor of Science Degree - Information Technology, Computer Forensics & Security

NATIONAL AMERICAN UNIVERSITY

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STEVEN JOHNSON