Steven Johnsonrobles
The Bronx,NY
Summary
Organized and motivated professional with training and certifications and related disciplines seeking a position as a human services. Professional Proficient with various software and office technical equipment. Experience working with clients from diverse and vulnerable populations. Excellent interpersonal leadership and communication skills. Authorized to work in the US for any employer
Overview
5
5
years of professional experience
Work History
Case Manager
NAICA
12.2023 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
DSP
AHRC New York City
09.2022 - Current
- Led patient or group recreational activities for enhanced patient outcomes
- Monitored progress and documented patient health status changes to keep care team updated Maintained clean, safe, and well-organized patient environment
- Monitored clients to assess and report physical and behavioral changes to supervisors
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Transported clients to medical and dental appointments to provide support.
Residential Aide Team Leader
Project Renewal Fort Washington Men's Shelter
12.2018 - 08.2022
- Must remain on-site to provide supervisory coverage at all times, including lunch breaks, when working shifts as the only on-site Shift Supervisor.
- Manage all emergency crisis situations involving staff and clients.
- Resolve individual conflicts and disputes between staff or clients in a respectful and solution based manner.
- Review incident report for accuracy, clarity and confirmation of appropriate action taken.
- Certify that all the Nightly Signature Rosters are being completed on a timely and accurately.
- Maintain and organize Callahan to programs standards
- Supervise and train Residential Aides with performing various day to day tasks.
- Register new clients, orient them to the facility, and ensure that all mandated documentation is completed and distributed appropriately.
- completed and distributed appropriately.
- Perform random locker searches as directed by the Program Director.
- Delegate and support Residential Aides with the completion of room inspections, wellness checks, garbage sweeps and kitchen assignments.
Education
Ged -
OBT
Brooklyn, NYSkills
- Organizational Skills
- Time Management
- Leadership (5 years)
- Conflict Management
- Crisis intervention
- Developmental disabilities experience
- Crisis management
Timeline
Case Manager
NAICA
12.2023 - Current
DSP
AHRC New York City
09.2022 - Current
Residential Aide Team Leader
Project Renewal Fort Washington Men's Shelter
12.2018 - 08.2022
Ged -
OBT
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