Steven Jones
Baton Rouge,LA
Summary
I currently work for Axion Logistics in Plaquemine, Louisiana at The Dow Chemical Company Site as a Supervisor. I'm also NCCER certified in Field Safety, Safety Technology, Safety Supervision and Project Supervision. I'm a well-motivated and energetic individual who possesses good interpersonal skills and the ability to communicate effectively on all levels within an organization. Can participate effectively into teamwork and use own iniative when required. A flexible individual who enjoys the challenges of meeting deadlines and targets. A caring and helpful person who enjoys meeting different type of people, have the ability to be managed and manage a varied workload. I enjoy the challenge of new tasks, possesses an outgoing personality and can work without supervision, self-motivated and computer literate, with these skills I intend to work to the best of abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Axion Logistics
01.2017 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Interceded between employees during arguments and diffused tense situations.
- Kept high average of performance evaluations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Completed bi-weekly payroll for 30 employees.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Ensure compliance with client standards for cost control, waste reduction, quality, OSHA, Safety and DOT regulations.
Team Lead Sales Associate
Target
02.2014 - 12.2016
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Participated in store meetings and product training sessions to understand and sell items.
- Performed inventory control procedures to manage stock.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Developed and maintained knowledge of current sales and promotions.
- Kept detailed track of sales and customer information in company system.
- Monitored sales team performance and provided constructive feedback.
- Greeted customers and provided product advice to increase sales.
- Processed and stocked merchandise in accordance with store standards.
- Attended monthly sales meetings and quarterly sales trainings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed, maintained and utilized diverse client base.
- Built relationships with customers and community to promote long term business growth.
- Stayed current on company offerings and industry trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Presented professional image consistent with company's brand values.
- Kept detailed records of daily activities through online customer database.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Customer Service Manager
Winn-Dixie Stores Inc.
03.2011 - 02.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Developed and offered unique discount options to drive interest in new product lines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Tara High School
Baton Rouge, LA05.2011
Skills
- Business Operations
- Quality Standards
- Overseeing Employees
- Regulatory Compliance
- Training Programs
- Safety Awareness
- Inventory Audits
- Growth Plans
- Hiring and Onboarding
- Marketing Campaigns
- Incident Management
- Safety Regulations
Certification
- Field Safety - NCCER
- Project Supervision - NCCER
- Safety Technology - NCCER
- DOW Foreman Training
- SAP skilled
- TWIC
- Overhead Crane & Rigging 30-70 TON
- CAP - Certified Administrative Professional
Languages
English
Full Professional
Timeline
Supervisor of Operations
Axion Logistics
01.2017 - Current
Team Lead Sales Associate
Target
02.2014 - 12.2016
Customer Service Manager
Winn-Dixie Stores Inc.
03.2011 - 02.2014
High School Diploma -
Tara High School
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