Steven Jones

• Provide beneficial technical support and customer services to clients, researched and analyzed client’s and maintained various PC hardware and software.
• Respond to incoming calls daily, providing customer support and resolving issues.
• IT Support relating to technical issues involving a variety of applications and operating systems to customers and staff.
• Basic Troubleshooting solutions.
• Worked with cross-functional teams to achieve goals.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Maintained updated knowledge through continuing education and advanced training.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Identified needs of customers promptly and efficiently.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Completed day-to-day duties accurately and efficiently.

• Responsible for pulling orders based on pick tickets to accurately assemble orders for loading onto delivery trucks.
• Provides quality service by following organization standards to operate forklifts, pallet movers, and other heavy equipment according to warehouse health and safety laws.
• Assist in onboarding training, and mentoring new warehouse employees on safety and operational regulations.
• Maintained a 100% warehouse safety record through 4 years of forklift operation.
• Used scanners to track parcel information, condition or receipt.
• Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
• Counted number of boxes or units in loading docks to confirm proper completion of work orders.
• Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
• Checked all outgoing shipments to ensure accuracy prior to dispatch.
• Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
• Used pallet jacks to move items to and from warehouse locations.
• Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
• Unloaded materials from trucks using forklifts and pallet jacks.
• Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
• Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
• Processed requests and supply orders and pulled materials to successfully prepare orders.
• Assisted in loading finished goods onto delivery vehicles as required.
• Compiled, sorted and filed records of product orders, business transactions and other activities.
• Adhered strictly to company policies regarding quality control measures throughout the shipping process.
• Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
• Preserved safe work environment by maintaining clean workstations and pallet area.
• Prepared and completed warehouse orders for delivery or pickup according to schedule.
• Collected stock location orders and printed requests to maintain inventory control.
• Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
• Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
• Examined packages and goods for damage and notified vendors of replacement needs.
• Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
• Tagged and wrote identifying information on containers, boxes and cargo.
• Recognized defective material and reported issues to management.
• Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
• Performed cycle counts to ensure accuracy of inventory levels.

• Monitor inventory levels, report low supplies to management, and fill out order requests on a weekly basis to avoid disruptions to the distribution process.
• Operated forklifts, pallet movers, and other heavy equipment to transport merchandise according to warehouse health and safety laws.
• Utilize a pallet jack to move merchandise safely and minimize loss.
• Lifted, carried, pushed and pulled products in a continuous and repetitive motion for 8 to 10 hours.
• Used scanners to track parcel information, condition or receipt.
• Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
• Resolved discrepancies between physical count results and system generated reports.
• Counted number of boxes or units in loading docks to confirm proper completion of work orders.
• Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
• Planned and completed group projects, working smoothly with others.
• Worked with cross-functional teams to achieve goals.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Modified existing software systems to enhance performance and add new features.
• Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
• Maintained updated knowledge through continuing education and advanced training.
• Assisted with customer requests and answered questions to improve satisfaction.
• Achieved cost-savings by developing functional solutions to problems.
• Maintained schedule of class assignments to meet deadlines.
• Delivered products to customer locations on time.
• Performed cycle counts to ensure accuracy of inventory levels.

• Managed inventory levels by tracking incoming and outgoing packages.
• Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for freight forwarders to expedite international shipments.
• Stacking and storing merchandise in the appropriate area according to established sequences and procedures
• Loaded and unloaded freight in an efficient and safe manner utilizing the proper tools and equipment.
• Consolidated orders for stakeholders from multiple warehouse locations and prepared for transportation using the necessary tools to ensure merchandise safely and minimize loss.
• Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
• Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
• Protected items by wrapping in cling film, padded moving blankets and tape.
• Stacked boxes onto pallets in an efficient manner.
• Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
• Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
• Braced, padded and supported items in packages to prevent shifting and damages.
• Placed bracing, straps and other protective devices onto items in transit to prevent damage.
• Resolved conveyor system issues by clearing jams and blockages.
• Assembled containers or crates for large shipments using hand tools and power tools.
• Palletized boxes to increase movement and shipment efficiency.
• Scanned and sorted packages according to destinations and service type using handheld scanner.
• Examined and inspected containers, materials, and products to meet packing specifications.
• Assisted in loading delivery trucks with prepared packages.

den Security
-Atlanta, GA

• Oversaw and patrol the assigned premises to prevent and detect signs of intrusion and loitering.
• Reduced security incidents by implementing best practices, security systems, technology, and equipment by 30%.
• Performed quality control and implemented effective security measures to ensure the safety of approximately 300 visitors per shift.
• Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
• Searched individuals and baggage for weapons and other prohibited items.
• Completed incident reports to record security or loss prevention incidents.
• Responded to medical emergencies before paramedic and law enforcement arrival.
• Inspected fire extinguishers to ensure they were properly charged and operational.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Warned persons of rule infractions or violations and evicted violators from premises.
• Escorted individuals requiring personal protection to provide safe transport to specified locations.
• Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
• Searched bags manually to identify prohibited items and contraband.
• Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
• Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
• Provided escorts for visitors as needed throughout the facility.
• Surveyed property to prevent and identify vandalism or disarmed alarm systems.
• Observed patrons and customers to quickly address security situations.
• Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
• Maintained accurate logs of all security related activities.
• Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
• Guarded restricted areas to prevent unauthorized entry.
• Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
• Provided assistance to other departments as needed such as deliveries from vendors or contractors.
• Monitored building and property entrances and exits to detect intrusions and protect assets.
• Investigated reported incidents to protect company assets.
• Participated in training sessions to stay up-to-date on current security trends and best practices.
• Documented security-related situations and submitted in-depth reports to superiors.
• Maintained high levels of alertness throughout shifts.
• Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
• Screened visitors and employees for weapons and contraband with hand wands and metal detectors.

• Provided 16-point vacuum inspection varying from roller brush repairs and replacements to electrical connections.
• Direct and indirect sale of merchandise including vacuums, air purifiers and home care supplies.
• Inventory control, making orders as needed through the Point of Sales system.
• Ensure a high level of client satisfaction by meeting customer's needs in a courteous, timely and cost-effective manner.
• Adhered to company initiatives and achieved established goals.
• Answered store and merchandise questions and led customers to wanted items.
• Maintained up-to-date knowledge of store merchandise and policies.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Built and maintained relationships with peers and upper management to drive team success.
• Prepared merchandise for purchase or rental.
• Scheduled shifts for fellow associates during peak traffic times.
• Ensured compliance with all safety regulations while handling hazardous materials.
• Processed transactions using a point-of-sale system.
• Used technology resources to assist customers in locating and selecting items.
• Greeted customers and provided exceptional customer service.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Tracked sales performance metrics to identify trends in the market place.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Handled customer complaints in a professional manner.
• Developed trusting relationships with customers by making personal connections.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.