Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Steven Jones

Summary

Funeral Director bringing highly-developed business sense and creative problem-solving skills. Quickly assesses operational needs and develops innovate strategies that successfully increase productivity and efficiency. Devoted with extensive experience in industry and talent for consoling bereaved families. Patiently counsels families, as well as clients exploring pre-need future funeral options.

Overview

24
24
years of professional experience

Work History

Customer Service Representative IV

MS Bureau of EMS
01.2022 - Current
  • I cover the day-to-day operations and supervise the staff of the EMS Office
  • I have daily conversations with ambulance agencies and other state agencies about EMS related issues
  • I also serve a vital role in EMS Education, and Certification and Professional Standards for the State of Mississippi
  • I still serve a vital part as a member of all the state and national EMS councils and committees
  • I help write policies and procedures for the Office of EMS and take part in writing the rules and regulations for EMS in Mississippi from writing to filing with the Secretary of the States Office
  • I also take part in the National Registry of EMT Psychomotor Exams as a NREMT Representative and help with writing test questions for the national exam for all levels of emergency medical technicians
  • I am involved in any natural disaster or epidemic that affects our state
  • I coordinate with ambulance agencies and other ESF - 8 partners to make sure that the citizens of Mississippi are getting medical care in the affected areas and being transported to other areas of the state if patients need to be evacuated from hospitals or nursing home.

Funeral Service Assistant/Licensed Funeral Director

Baldwin-Lee Funeral Home
06.2019 - Current
  • Managed all aspects of funeral services, ensuring that each event ran smoothly from start to finish.
  • Coordinated transportation of remains between funeral home and burial locations.
  • Helped families select funeral and burial details from range of available options.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Improved client retention by consistently delivering exceptional customer service throughout the entire funeral planning process.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Enhanced family satisfaction by providing compassionate and personalized funeral services.
  • Collaborated with families to plan meaningful and unique memorial services tailored to their specific needs.
  • Developed strong relationships with community partners, such as local clergy and vendors, enhancing the overall service experience for clients.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Handled sensitive situations professionally while maintaining confidentiality of personal information at all times.
  • Educated clients on available options for burial or cremation, helping them make informed decisions about final arrangements.
  • Assisted families in selecting appropriate merchandise such as caskets or urns based on their preferences and budget constraints.
  • Arranged clergy, music and other service details for clients.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated empathy for grieving families by offering emotional support and guidance throughout the entire process.
  • Carried flowers to hearses or limousines for transportation to places of interment.
  • Promoted a comfortable atmosphere for clients by greeting visitors warmly upon arrival at the funeral home or chapel.
  • Transported caskets to reserved rooms to prepare caskets for viewing.
  • Facilitated smooth transportation for the deceased by coordinating with cemeteries or crematories on scheduling and logistics.
  • Provided personal assistance, emotional support and personal care to clients.
  • Supported bereaved families in creating personalized memorial tributes that honored the life of their loved one.
  • Arranged floral tributes and lights around caskets in visitation rooms and chapels.
  • Upheld client confidentiality and privacy by diligently managing sensitive personal information related to deceased individuals and their families.
  • Provided administrative support to funeral home staff.
  • Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
  • Used HMIS and MEM to create and print tribute cards, guest books and prayer cards.
  • Increased client satisfaction by assisting families in selecting appropriate products such as caskets, urns, markers, and flowers.
  • Enhanced family satisfaction by providing compassionate support and assistance during funeral services.
  • Collaborated with colleagues to ensure all aspects of funeral services were executed according to plan despite tight deadlines or unexpected challenges.
  • Supported funeral director with all facets of funeral service coordination.
  • Greeted funeral guests and coordinated seating.
  • Drove company vehicles to transport remains or families to services.
  • Participated in staff meetings to discuss improvements in service delivery and share best practices among team members.
  • Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
  • Streamlined service preparation through effective coordination with clergy, florists, caterers, and other vendors.
  • Demonstrated cultural sensitivity by accommodating diverse family traditions and religious customs during funeral services.
  • Assisted with the preparation and display of the deceased, ensuring respectful presentation throughout the visitation and service period.
  • Carried flowers to hearses or limousines for transportation to churches and places of interment.
  • Set up flowers, opened and closed caskets and acted as pallbearer.
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Paid attention to detail while completing assignments.
  • Did PEER Reviews on all service applications making sure that all paperwork was complete and scanned into HMIS.
  • Did monthly casket log for office manager

Division Director I

MS Bureau of EMS
12.2021 - 12.2021
  • I cover the day-to-day operations and supervise the staff of the EMS Office
  • I have daily conversations with ambulance agencies and other state agencies about EMS related issues
  • I also serve a vital role in EMS Education, and Certification and Professional Standards for the State of Mississippi
  • I still serve a vital part as a member of all the state and national EMS councils and committees
  • I help write policies and procedures for the Office of EMS and also take part in writing the rules and regulations for EMS in Mississippi from writing to filing with the Secretary of the States Office
  • I also take part in the National Registry of EMT Psychomotor Exams as a NREMT Representative and help with writing test questions for the national exam for all levels of emergency medical technicians
  • I am involved in any natural disaster or epidemic that affects our state
  • I coordinate with ambulance agencies and other ESF - 8 partners to make sure that the citizens of Mississippi are getting medical care in the affected areas and being transported to other areas of the state if patients need to be evacuated from hospitals or nursing home.

Special Project Officer IV

MS Bureau of EMS
02.2018 - 11.2021
  • My duties with MSDH include being the EMS Certification/Education Manager for the EMS office
  • I make sure all certifications are turned around in a timely manner
  • I am also over all EMT, Advanced EMT and Paramedic schools in the state giving final approval for all EMS classes and conferences
  • I am also over our Professional Standards Program where people that have a positive drug test or refuse a drug test can come and meet and participate in our EMS Recovery Program
  • Here I have contact with these people for a year from the time they start the program until the end
  • I am also a National Registry of Emergency Medical Technicians Representative which means I go around the state conducting advanced level skill testing and monitoring for Advanced EMTs and Paramedics
  • I have been an integral part of several events including the Jackson area flood, Hurricane Ida, and Mississippi COVID-19 pandemic
  • I have been responsible for coordinating with EMS response partners to safely move patients throughout the state to non-affected area from storms, monitor ambulance contracts with the state to move COVID-19 patients to higher or lower level of care, monitoring and be the lesion between ambulance services for standby units at vaccine sites, being COVID-19 Northern Public Health Region Lead for COVID-19 testing and vaccine, reporting daily COVID-19 testing and vaccine numbers to the senior leadership staff, help write plans and policy for COVID-19, schedule and participate in outbreak testing and vaccine efforts throughout the state.

Paramedic/Medical Necessity Coordinator/911 Dispatcher/Operations/Dispatch Supervisor

Pafford EMS - Pearl, MS
04.2016 - 01.2018
  • Take care of patients in their time of need
  • Rather it be in an emergency or non-emergent situation
  • Assist with completing forms for patient billing and Medicare compliance
  • Ensure all protocols for state EMS agency and Medical Director were followed and documented
  • Also supervised several crews at different ambulance locations on my shift
  • I would help dispatch in the 911 center and be responsible for several trucks getting them important dispatch information
  • Also help write policy and procedures
  • Worked as part of the National Disaster Response Team.

Paramedic/Dispatcher

American Med Response - Jackson, MS
10.2015 - 04.2016
  • Take care of patients in their time of need
  • Rather it be in an emergency or non-emergent situation
  • Assisted with completing forms for patient billing and Medicare compliance
  • Ensure all protocols for state EMS agency and Medical Director were followed and documented
  • Also supervised several crews at different ambulance locations on my shift
  • I would help dispatch in the 911 center and be responsible for several trucks getting them important dispatch information
  • Also help write policy and procedures
  • Worked as part of the National Disaster Response Team.

Communications Manager

MedStat EMS - Winona, MS
10.2014 - 10.2015
  • In charge of several people on day and night shifts dispatching within a busy 911 system
  • I was also in charge of investigation all complaints and doing the daily reports for county supervisors
  • This also included reports to upper management and conference calls
  • I also oversaw making sure all state and local protocols were followed
  • I oversaw posting plans, daily reports, and meetings with BOS, Contract Business, and other day to day operations
  • This is where I was the main contact for the Baptist - Desoto contract and producing any reports they needed along with handling any complaints from them or any BOS
  • I also got this dispatch center to dispatch Memphis and Nashville for AMR.

EMT/Paramedic/Dispatcher/Operations Supervisor/911 Communication Center Supervisor

American Medical Response - Jackson, MS/Dallas, TX
03.2002 - 10.2014
  • During my years at AMR I have been an EMT, EMS-Dispatcher, Paramedic, Assistant Operation Supervisor, Interim Clinical Education Specialist, Field Operations Supervisor, and Communications Center Supervisor
  • During this time my job was multiple duties from giving lifesaving treatment, non-emergent transport, teaching and keeping up with 300+ employees CEU, dispatching emergent and non-emergent calls and giving lifesaving instructions to callers until help arrives, and latest supervising and running day to day operations- taking customer complaints and handling them, issuing Corrective Action and Scheduling.

EMT-Basic

Humphreys County Ambulance - Belzoni, MS
04.2000 - 03.2002
  • Took care of patients in their time of need
  • Rather it be in an emergency or non-emergency situation
  • Assist with completing forms for patient billing and Medicare compliance
  • Ensure all protocols for state EMS agency and Medical Director were followed and documented
  • Worked as ER tech when not on ambulance calls
  • This consisted of taking in patients and getting vitals, entering information into the computer, calling MD and ordering any orders that were given
  • Also was over reporting of monthly calls to hospital board and doing investigations of any complaints on ambulance staff
  • We would assist on the floor with helping the nurses or CNAs with patient care when not doing regular duties.

Education

No Degree - Funeral Direction

Mississippi Funeral Service Board
Jackson, MS
10.2023

Associates of Paramedicine -

Holmes Comm. College - Ridgeland, MS
08.2005

Certificate of EMT-Basic -

Miss. Delta Community College - Moorhead, MS
12.1999

Business Administration -

Delta State University - Cleveland, MS
05.1999

Associates of Arts (Business) -

Miss, Delta Community College - Moorhead, MS
05.1998

High School Diploma -

Humphreys Academy - Belzoni, MS
05.1994

Skills

  • Product Knowledge
  • Medical terminology knowledge
  • Spreadsheets
  • Order Processing
  • Active Listening
  • Documentation
  • Issue and Complaint Resolution
  • Process Improvement
  • Employee Coaching
  • Customer Service
  • Data Entry
  • Staff Training
  • Appointment Scheduling
  • Dispute Resolution
  • Microsoft Office

Affiliations

  • Mississippi Emergency Medical Technician Association
  • NAEMSO Member
  • NAEMSE Member
  • BETST Board Member
  • CLEAR Certified Investigator/Inspector
  • Mississippi EMS Memorial Committee Member

References

Available on request.

Timeline

Customer Service Representative IV

MS Bureau of EMS
01.2022 - Current

Division Director I

MS Bureau of EMS
12.2021 - 12.2021

Funeral Service Assistant/Licensed Funeral Director

Baldwin-Lee Funeral Home
06.2019 - Current

Special Project Officer IV

MS Bureau of EMS
02.2018 - 11.2021

Paramedic/Medical Necessity Coordinator/911 Dispatcher/Operations/Dispatch Supervisor

Pafford EMS - Pearl, MS
04.2016 - 01.2018

Paramedic/Dispatcher

American Med Response - Jackson, MS
10.2015 - 04.2016

Communications Manager

MedStat EMS - Winona, MS
10.2014 - 10.2015

EMT/Paramedic/Dispatcher/Operations Supervisor/911 Communication Center Supervisor

American Medical Response - Jackson, MS/Dallas, TX
03.2002 - 10.2014

EMT-Basic

Humphreys County Ambulance - Belzoni, MS
04.2000 - 03.2002

No Degree - Funeral Direction

Mississippi Funeral Service Board

Associates of Paramedicine -

Holmes Comm. College - Ridgeland, MS

Certificate of EMT-Basic -

Miss. Delta Community College - Moorhead, MS

Business Administration -

Delta State University - Cleveland, MS

Associates of Arts (Business) -

Miss, Delta Community College - Moorhead, MS

High School Diploma -

Humphreys Academy - Belzoni, MS

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