Steven Jones
Orlando,FL
Summary
Dynamic sales professional with excellent guest engagement skills. Excels in adapting to fast paced environments. Hard working team player with excellent time management and multi tasking skills.
Overview
9
9
years of professional experience
Work History
Sales Associate
Racetrac
06.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems efficiently to process transactions and manage cash.
- Stocked shelves and organized displays to maintain store presentation standards.
- Monitored inventory levels and communicated restocking needs to management proactively.
- Resolved customer complaints promptly, contributing to positive customer relationships and retention.
- Ensured compliance with safety and sanitation regulations throughout the store environment.
- Collaborated with team members to achieve daily sales goals and improve customer service quality.
- Participated in training sessions to learn about new products and services offered by Racetrac.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Maintenance Technician
St. Pauly Textile Corp
05.2023 - 05.2025
- Conducted routine inspections of equipment and facilities to ensure optimal performance and safety compliance.
- Performed preventive maintenance on machinery to minimize downtime and extend operational lifespan.
- Diagnosed mechanical issues and executed timely repairs to restore functionality across various systems.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Collaborated with team members to troubleshoot equipment problems, enhancing teamwork and problem-solving skills.
- Followed safety protocols to minimize workplace accidents.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Installed new locks, door handles, and door closers.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Performed preventive maintenance and repairs on various types of equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Executed tasks within time and budget constraints.
- Positively engaged with customers and maintained professional appearance as company representative.
Sales Associate / Shift Manager
Mirabito Convenience Store
05.2017 - 05.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and organized displays.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
- Trained new staff on operational procedures and customer service protocols, fostering team productivity.
- Monitored store cleanliness and safety standards, contributing to a welcoming environment for customers.
- Implemented promotional strategies to increase sales of seasonal items and store specials.
- Resolved customer complaints swiftly, improving overall retention and loyalty rates.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Education
High School Diploma -
Windsor High School
Windsor, NY06-1987
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Exceptional customer service
- Flexible schedule
Timeline
Sales Associate
Racetrac
06.2025 - Current
Maintenance Technician
St. Pauly Textile Corp
05.2023 - 05.2025
Sales Associate / Shift Manager
Mirabito Convenience Store
05.2017 - 05.2023
High School Diploma -
Windsor High School