Steven Jurado
San Jose,CA
Summary
Results-oriented professional with 10 years of experience in warehouse operations and logistics. Specializes in process optimization, cost reduction, and building strong client relationships. Consistently meets tight deadlines, exceeds performance goals, and drives operational success. Demonstrates ability to collaborate cross-functionally to improve efficiency and contribute to bottom-line growth. Eager to leverage extensive operational expertise and a customer-focused approach to drive sales, enhance customer satisfaction, and support business expansion.
Overview
17
17
years of professional experience
Work History
Stryker Endoscopy
04.2016 - Current
- Collaborate with sales and customer service teams to ensure timely, accurate order fulfillment, driving customer satisfaction and repeat business
- Manage order processing and tracking through CRM software, ensuring precision and adherence to client delivery timelines
- Facilitate clear communication between internal teams to ensure efficient shipping and receiving, meeting product specifications and client expectations
- Work with management to implement process improvements, enhancing operational efficiency, reducing order processing times, and minimizing errors
- Developed a Kaizen-based process that reduced workplace injuries, boosting team productivity and maintaining a safe working environment
- Oversee daily warehouse operations, providing support to team members and ensuring seamless activities that contribute to overall performance and customer satisfaction
- Assist in order control management, ensuring consistent workflow and on-time order completion to meet deadlines
Package Handler
United Parcel Service (UPS)
08.2007 - 01.2017
- Supported sales teams by ensuring the timely and efficient delivery of packages, consistently meeting tight deadlines
- Maintained high accuracy in sorting and delivering packages, ensuring complete and on-time customer orders
- Collaborated with team members to resolve issues such as damaged or missing packages, driving customer satisfaction and retention
- Contributed to daily warehouse operations, ensuring smooth workflows that enhanced customer satisfaction and overall efficiency
- Operated forklifts and participated in inventory management, ensuring product availability and alignment with customer shipment needs
Education
High School Diploma -
Chabot College
Hayward, CASkills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly, positive attitude
- Critical thinking
- Active listening
- Decision-making
- Problem resolution
- Multitasking
- Dependable and responsible
- Flexible and adaptable
Accomplishments
· Stryker Quality Hero – (Q1 2023)
· Stryker Delivering Results Award (2021)
· Stryker Distribution Champion of the Month - 2x Winner (March & June 2017)
· United Parcel Service Team Motivator - 3x Winner (2010, 2013, 2015)
Timeline
Stryker Endoscopy
04.2016 - Current
Package Handler
United Parcel Service (UPS)
08.2007 - 01.2017
High School Diploma -
Chabot College
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