Steven Kauffman
Colorado Springs,WY
Summary
As a Ticketing Coordinator for the U.S. Army, I excelled in supporting over 5,000 employees, prioritizing issues for optimal resolution and employee satisfaction. My expertise in technical troubleshooting and exceptional communication streamlined interdepartmental workflows, significantly enhancing productivity and morale.
Overview
6
6
years of professional experience
Work History
Ticketing Coordinator
U.S. Army Active Duty
06.2019 - 02.2025
- Coordinated and managed incoming support tickets, ensuring timely and efficient resolution for over 5,000 employees.
- Prioritized and escalated tickets based on urgency and impact, maintaining a high level of responsiveness and customer/employee satisfaction.
- Streamlined communication between employees and technical teams to resolve issues promptly and effectively.
- Acted as a primary point of contact for employee inquiries.
- Assigned tasks and delegated responsibilities based on team members’ strengths, ensuring optimal productivity and morale.
Education
High School Diploma -
Laramie High School
Laramie, WY05-2019
Skills
- Recordkeeping
- Consulting
- Attention to detail
- Communication
- Stress Management
- Typing
- Data Entry
- Technical Troubleshooting
- Multichannel Support
- Teamwork
Languages
English
Native or Bilingual
Timeline
Ticketing Coordinator
U.S. Army Active Duty
06.2019 - 02.2025
High School Diploma -
Laramie High School
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