Steven Kelm
Westminster,CO
Summary
Experienced B2B/SaaS project manager with consistent timely delivery of high-quality implementations, relationship building and cross-team collaboration. Proven ability to keep stakeholders informed and develop solutions to customers' needs.
Overview
17
17
years of professional experience
Work History
Senior Key Accounts Project Manager
TraceParts America
11.2022 - Current
- Provide project management and front line support for TraceParts SaaS deployments with customers located all over the world
- Collaborate with sales teams and development teams to provide timely custom solutions to new technological requirements
- Maintain organized records of customer information in various company IT systems (Asana, Gemini, Basecamp, etc)
- Provide support and training to new TraceParts project managers
Senior Project Manager
Thomas (A Xometry Company)
03.2019 - 11.2022
- Manage the highest-complexity and most critical CAD, BIM and product data syndication projects
- Collaborate with development teams to optimize feature development roadmap and convey critical customer feedback
- Ensure timely project progress, identify/mitigate risks and implement corrective measures
- Work with budgetary team to ensure quarterly/annual financial goals are met
- Strategize with sales representatives to grow and upsell client accounts
Enterprise Project Manager
Thomas Enterprise Solutions, Thomas for Industry
01.2013 - 03.2019
- Oversee the production of enterprise-level industrial websites for industrial customers
- Develop SaaS solutions for complex requirements, including CAD/BIM systems, product configurators, e-commerce, multi-language translation, data syndication and back-end integration to ERP/CRM systems
- Remotely manage multiple offshore production teams for data production, platform development and website development
- Strategize with production leads to avoid and resolve issues and timeline delays
- Provide technical recommendations based on engineering and website best practices
- Define and maintain scope of work, ensure on-time and high-quality project deliverables, manage client expectations and relationship
- Develop data tables and logic in proprietary programming language for product configurators
Project Manager
ThomasNet
10.2008 - 12.2012
- Oversee the production of e-commerce websites/catalogs for industrial companies and suppliers
- Manage and provide feedback to multiple offshore production teams in India
- Formulate solutions to challenges and issues using internal resources and client specifications
- Perform all QA/QC on website, catalog pages and metadata
Product Specialist/Sales Manager
CoberMuegge LLC
08.2006 - 10.2008
- Manage a joint venture between two international microwave manufacturers
- Perform all quoting, purchasing, shipping and receiving duties
- Maintain inventory and ledger using Peachtree accounting software
- Provide customer support and technical support
- Revise and maintain official e-commerce website
- Organize trade show logistics and represent company at trade shows
Mechanical Engineer, Controls Engineer, IT Manager
Cober Electronics, Inc
05.2006 - 10.2008
- Design parts and systems using AutoCAD and Solidworks
- Work directly with machine shop foreman to modify designs and improve performance/build time
- Develop HMI for controlling and monitoring machines
- Develop PLC logic for controlling and monitoring machines
- Build, maintain, troubleshoot and repair servers, office computers and network
Education
Bachelor of Science - Engineering
Tufts University
Medford, MA2006
High School Diploma -
Fairfield College Preparatory School
Fairfield, CT2002
Skills
- CAD/BIM Systems
- Project Management
- Effective Scheduling
- Online Databases
- Customer Service and Assistance
- Data Analytics
- Cross-Functional Collaboration
Timeline
Senior Key Accounts Project Manager
TraceParts America
11.2022 - Current
Senior Project Manager
Thomas (A Xometry Company)
03.2019 - 11.2022
Enterprise Project Manager
Thomas Enterprise Solutions, Thomas for Industry
01.2013 - 03.2019
Project Manager
ThomasNet
10.2008 - 12.2012
Product Specialist/Sales Manager
CoberMuegge LLC
08.2006 - 10.2008
Mechanical Engineer, Controls Engineer, IT Manager
Cober Electronics, Inc
05.2006 - 10.2008
Bachelor of Science - Engineering
Tufts University
High School Diploma -
Fairfield College Preparatory School
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