Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Steven Kent

G
Sussex,NJ

Summary

Experienced Automotive Instructor with 30+ years in the field. Adept at keeping students safe, classroom instruction compliant and supplies organized for efficient and successful teaching. Ready to bring excellent planning, problem-solving and troubleshooting skills to a new role with room for advancement. Motivated Automotive Instructor with integrated technology expertise provides classroom atmosphere conducive to continuous learning and student retention. Demonstrated experience and success teaching adult learners. Promotes student success through timely communication, growth-based feedback and strategy implementation that meet student needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

43
43
years of professional experience
5
5
years of post-secondary education
2
2
Certifications

Work History

Automotive Instructor

Lincoln Technical Institute
Mahwah, NJ
03.2003 - 02.2023
  • Prepared lesson plans and class curricula to meet instructional targets.
  • Used project-based approach focused on teams building components such as engines and chassis.
  • Helped build long-term skills valuable in automotive marketplace.
  • Participated in trainings, meetings and seminars to expand knowledge and optimize instruction.
  • Tracked student attendance and offered support to reduce absences.

Service/Store Manager

Kirks Tire & Auto Service
New City, NY
03.1998 - 02.2003
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Service Manager

Goodyear Tire & Rubber
Parsippany, NJ
03.1980 - 02.1998
  • Met with customers to discuss service needs and offer available solutions.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Developed customer loyalty programs to increase customer satisfaction.
  • Monitored service staff performance and provided feedback for improvement.
  • Monitored inventory levels and placed orders to replenish stock.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Resolved customer complaints in professional and timely manner.

Education

High School Diploma -

Lincoln Technical Institute
Union, NJ
09.1975 - 09.1976

High School Diploma -

Pompton Lakes High School
Pompton Lakes, NJ
09.1971 - 06.1975

Skills

Troubleshooting abilities

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Certification

ASE Master certified

Timeline

Automotive Instructor

Lincoln Technical Institute
03.2003 - 02.2023

ASE Master certified

06-1998

Service/Store Manager

Kirks Tire & Auto Service
03.1998 - 02.2003

Service Manager

Goodyear Tire & Rubber
03.1980 - 02.1998

High School Diploma -

Lincoln Technical Institute
09.1975 - 09.1976

High School Diploma -

Pompton Lakes High School
09.1971 - 06.1975

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