Steven Kerolus
Monroe,NC
Summary
Responsible professional offering excellent customer service, problem-solving and mechanical abilities developed over multi-year career. Capable decision-maker with self-motivated approach to addressing any installation or repair needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HVAC Technician
Morris-Jenkins
Charlotte, NC
06.2017 - Current
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
- Diagnosed and identified faulty components in malfunctioning HVAC systems using specialized testing tools.
- Inspected electrical wiring of existing HVAC systems to identify potential problems and safety hazards.
- Resolved customer complaints regarding installation or service issues in a timely manner.
- Provided customers with information about new technologies available for their heating and cooling system upgrades.
- Troubleshot complex control circuits involving relays, transformers and switches.
- Communicated with clients during service calls for top-quality customer service.
- Generated new sales leads through proper system diagnostics and options.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
Education
Civil Engineering
New Jersey City University
Jersey City, NJ05-2009
Skills
- System Troubleshooting
- Electrical Wiring
- Focused on safety
- Customer-focused
- EPA requirements knowledge
- Control systems
- Sales Performance
Accomplishments
- 7 years Supreme Service Champion
Certification
- NC Plumbing, Heating, Fire Sprinklers Contractors License H-3-1
- EPA Certified
- Nate Certified
Timeline
HVAC Technician
Morris-Jenkins
06.2017 - Current
Civil Engineering
New Jersey City University
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