Summary
Overview
Work History
Education
Timeline
Generic

Steven Kerr

Brentwood,CA

Summary

Talented Night Manager specializing in team leadership, customer service and administrative support. Organized, detail-oriented and proactive with excellent communication, planning and decision-making abilities. Seeking new challenge with established company. Energetic and reliable professional with high attention to detail and strong command of food preparation safety. Expertly supports servers through high-volume shifts and caters to guest needs. Frequently commended for reliability and initiative. Energetic Restaurant Team Member remaining composed in fast-paced environments. Knowledgeable individual willing to take customer orders and clean areas so that the restaurant exceeds food safety regulations. Outgoing employee with great attendance record.

Overview

6
6
years of professional experience

Work History

Night Manager

Safeway
Brentwood, CA
11.2021 - 07.2023
  • Implemented changes in policies or procedures when necessary to ensure smooth operation of the business.
  • Provided training for new night shift personnel on proper use of equipment and safety protocols.
  • Communicated regularly with vendors regarding product availability and pricing information.
  • Developed and implemented procedures for staff to handle customer complaints efficiently.
  • Responded promptly to inquiries from customers or clients about services offered by the business.
  • Assisted with interviewing candidates for open positions within the organization.
  • Adhered strictly to all applicable laws governing labor practices in accordance with local regulations.
  • Managed emergency situations such as fires, medical emergencies or criminal activity.
  • Ensured compliance with local laws and regulations related to health, safety, or other areas.
  • Identified opportunities to improve efficiency of operations processes during the night shift.
  • Ordered supplies as needed and monitored stock levels throughout the night shift.
  • Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
  • Scheduled cleaning and maintenance for rooms and equipment.
  • Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
  • Oversaw general upkeep of public areas and restrooms.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Provided information services to guests regarding promotions, pricing, and reservations.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Established friendly relationships with regular guests, members and residents.
  • Responded promptly to guest requests to achieve customer satisfaction.
  • Promoted teamwork and quality service through communication and coordination with other departments.
  • Produced thorough, accurate and timely reports of project activities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assigned work and monitored performance of project personnel.

Restaurant Team Member

Chipotle Grill
Brentwood, CA
02.2017 - 02.2018
  • Ensured all dishes were prepared according to restaurant standards.
  • Prepared food items such as salads, sandwiches, desserts, as needed.
  • Answered phone calls promptly and handled inquiries from customers courteously.
  • Greeted customers and provided menus.
  • Assisted in taking customer orders and providing recommendations.
  • Provided quality customer service with a friendly attitude.
  • Followed health code regulations when handling food items safely.
  • Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
  • Replenished condiments and other supplies at tables and stations.
  • Communicated clearly with kitchen staff regarding order specifics.
  • Processed payments accurately and efficiently using POS system.
  • Monitored temperature of refrigeration units to ensure proper storage conditions.
  • Cleaned cooking equipment after use according to safety protocols.
  • Stocked front-of-house supplies such as napkins, utensils, straws.
  • Conducted daily inventory checks to ensure adequate product was available.
  • Organized takeout orders for customers on the go or ordering ahead of time.
  • Trained new team members on restaurant policies and procedures.
  • Communicated effectively with kitchen staff regarding customer orders and special requests.
  • Checked expiration dates on food products regularly and replaced expired items.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Provided exceptional service to high volume of daily customers.
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Refreshed inventory supplies for drink and napkin stations.
  • Cleaned counters and common areas to minimize spread of germs.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Education

High School Diploma -

Heritage High School
Brentwood, CA
06-2019

Timeline

Night Manager

Safeway
11.2021 - 07.2023

Restaurant Team Member

Chipotle Grill
02.2017 - 02.2018

High School Diploma -

Heritage High School

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Steven Kerr