Steven Kha
Metal Works Fabrication
West Covina,CA
24
years of professional experience
Seasoned fabrication and automotive professional with a strong background in business operations, customer service, and team leadership. Skilled in estimating, workflow management, and process improvement, with a track record of reducing waste, strengthening quality, and delivering reliable results for customers and partners.
Work History
Shop Owner
11 Years 1 Month- Directed daily fabrication operations, aligning priorities across welding, cutting, and assembly workstreams.
- Managed customer estimates, job specifications, and project timelines for custom metalwork orders.
- Oversaw shop safety practices, equipment readiness, and compliance with fabrication procedures.
- Reviewed blueprints and technical drawings to ensure accurate fabrication and installation output.
- Supervised shop staff, assigning workloads and resolving workflow issues to maintain productivity.
- Implemented process improvements that reduced waste and strengthened fabrication consistency.
- Built client relationships through responsive communication, quality control, and reliable project delivery.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Consulted with customers to assess needs and propose optimal solutions.
Parts Associate
3 Years 3 Months- Managed collision parts ordering, ensuring accurate fitment for repairs and supplement approvals.
- Coordinated with estimators, technicians, and vendors to maintain steady parts flow.
- Resolved backorders and substitutions to keep repair progress moving efficiently.
- Reviewed invoices and pricing details to support accurate parts reconciliation and cost control.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Collaborated with service technicians to ensure accurate diagnosis of vehicle problems and proper parts ordering.
- Received, inspected, and stocked incoming parts for damage, accuracy, and completeness.
Technician
7 Years 9 Months- Performed preventive maintenance to reduce unplanned downtime.
- Interpreted wiring diagrams, service bulletins, and diagnostic trouble codes to pinpoint root causes.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Diagnosed engine, transmission, electrical, and brake issues using scan tools and diagnostic equipment.
- Coordinated repair priorities to maintain workflow continuity and operational reliability.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Performed preventive maintenance, fluid services, tire rotations, and inspections to support vehicle reliability.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Repaired and rebuilt drivetrains, braking systems, suspension components, and climate control systems.
Education
High School Diploma
Light Gage Welding - Welding
Skills
Advanced vehicle diagnostics
Electrical systems troubleshooting
OBD-II diagnostics
Fabrication management
Business operations
Pricing strategy
Local marketing strategies
Networking and partnerships
Customer service background
Fabrication management
Timeline
Shop Owner
Metal Works Fabrication
09.2015 - CurrentRead More
Parts Associate
Wondries Family Collision Center
06.2011 - 09.2014Read More
Technician
Rising Star
03.2003 - 12.2010Read More
San Gabriel High School
High School Diploma
Read More
Tri-community College
Light Gage Welding from Welding
Read More