STEVEN KING
Senior Account Manager
Pittsburgh,PA
Summary
Results-oriented Senior Account Manager effective at expanding territories and building retention. Highly organized with excellent communication and planning abilities. Offering 20+ years of experience in fast-paced sales environments.
Overview
20
20
years of professional experience
Work History
Senior Account Manager
Dish Network
08.2013 - 11.2023
- Consulted with top 5 National Sales Partners that drove over 15M+ annual revenue.
- Implemented strategies with partner retention teams to reduce subscriber churn from 3.5% to 1.5%.
- Facilitated QBR's with clients to ensure metrics increased by 2-3% MoM.
- Analyzed key competitors' promotions and increased marketing response rates on average by 15-20%.
- Collaborated with marketing teams weekly to make sure print and Google SEO assets were compliant.
- Maintained a high level of industry knowledge through ongoing research, attending conferences, and networking with industry professionals.
- Helped launch Boost Infinite Wireless with Sales Partners and part of the 7.5M sub-growth in Q3 2023.
Regional Sales Manager
Dish Network
01.2012 - 08.2013
- Promoted to manage new pre-paid platform in the Northeast.
- Conducted weekly sales calls and presentations with colleagues to strengthen customer relationships and uncover over 10% sales growth YoY.
- Generated detailed sales reports, and forecasts through Tableau CRM, to analyze performance and track progress daily.
- Collaborated with senior Executives to evaluate regional performance and developed strategies to expand revenue growth to over 30% in the northeast.
- Managed a team of 12 field sales representatives and consistently achieved 100% of goal.
Field Sales Development Manager
Dish Network
01.2008 - 01.2012
- Managed flow of communication between Field Reps and National Account POC's at Walmart, Sam's Club, Radio Shack, and Best Buy.
- Monitored resource allocation, $500k budget, and personnel recruitment for multiple National Account projects.
- YoY sales growth of 10-15% across all accounts by leveraging relationships with store managers and DM's.
- Organized promotional events and interacted with customers to increase sales volume by 8-10%.
- Streamlined the National Account sales process of selling Dish at Big Box locations through a certificate program.
Area Sales Manager
Dish Network
03.2002 - 01.2008
- Managed day-to-day operations of 45 Small Consumer Electronic Business Accounts in the Northeast.
- Executed proven strategies to exceed 100% of sales quota YoY and help achieve company goals.
- Implemented new marketing tactics to help residual growth, profitability and in many cases tripled the clients' Dish side of the business.
- Coordinated and conducted well-organized product presentations and demonstrations to prospective customers.
Retail Merchandising Coordinator
Dish Network
08.2001 - 03.2002
- Managed and Merchandised 100+ National Account locations across the Northeast.
- Took ownership of customer issues and resolutions to support all partners.
- Implemented sales incentives and contests across the territory to exceed sales growth by 15%.
- Promoted to Area Sales Manager within 7 months.
Regional Operations Manager
Renaissance Glass Works
08.1996 - 06.2001
- Responsible for establishing the sales and installation department at this start-up company.
- Created a sales team of ten sales agents and eight installers with revenue growth of over $1.2 million.
- Maintain accurate workflow between sales, production, and installation departments through weekly meetings.
- Spearheaded purchasing of all inventory and assisted sales reps with negotiating quotes.
- Accountable for building relationships with high-end builders (Heartland Homes, Costa, Parry, etc..) to grow our residential side of business.
Education
Bachelor Degree (BA) -
California University of PA
05.1995
Skills
- Business Strategies
- Customer Service
- Staff Management
- Territory Management
- Time Management
- Acquisition and Retention Strategies
- CRM- Salesforce, Tableau
- Microsoft Office and Google Platforms
Additional Information
- Awards 4 Promotions within my tenure at DISH
- 2010 Dish Retailer Conversion Award
- 2007 Dish Distinguished Service Award - Recognition of Exceptional Performance and Commitment
- 2004 Dish Employee of the Year
Timeline
Senior Account Manager
Dish Network
08.2013 - 11.2023
Regional Sales Manager
Dish Network
01.2012 - 08.2013
Field Sales Development Manager
Dish Network
01.2008 - 01.2012
Area Sales Manager
Dish Network
03.2002 - 01.2008
Retail Merchandising Coordinator
Dish Network
08.2001 - 03.2002
Regional Operations Manager
Renaissance Glass Works
08.1996 - 06.2001
Bachelor Degree (BA) -
California University of PA
Similar Profiles
Latoya DytheLatoya Dythe
Direct Sales Associate Account Executive at Dish NetworkDirect Sales Associate Account Executive at Dish Network
Scott C. SorensenScott C. Sorensen
General Manager- Outsource Operations at Dish NetworkGeneral Manager- Outsource Operations at Dish Network
Renee SisneyRenee Sisney
Senior Sales Associate at Dish NetworkSenior Sales Associate at Dish Network
Aidan SmithAidan Smith
Cable Technician at Dish NetworkCable Technician at Dish Network
Catazja HendersonCatazja Henderson
Patient Care Technician at Allegheny General HospitalPatient Care Technician at Allegheny General Hospital