Provided speech, language, cognitive and swallowing treatment to residents of Senior Living campus of care.
Presented monthly lecture series on topics related to communication, memory, and swallowing.
Started weekly communication group for residents to work on communication skills.
Director of Rehab Services
Life Care Centers of America
McMinnville, OR
06.2021 - 09.2024
Provided oversight, planning and supervision for rehabilitative services in a 65 bed skilled nursing facility.
Hired full-time staff to decrease reliance on contract services.
Met all goals for productivity and operating margin within the first year.
Worked closely with all departments to improve quality of care and control costs.
Responsible for running weekly skilled therapy meeting and coordinating patient care.
Guided discharge process and bridged gap between facility and patient needs.
Staff Speech Pathologist
Banner Boswell Medical Center
Sun City, AZ
01.2014 - 03.2021
Responsible for evaluation and treatment of speech, language, and swallowing disorders in both outpatient and inpatient settings.
Completed modified barium swallow studies in conjunction with the radiology department and prepared written documentation for primary and specialty care physicians.
Senior Manager Outpatient Rehabilitation Services
Banner Del Webb Medical Center
Sun City West, AZ
11.2011 - 12.2013
Supervised 35 Physical, Occupational, and Speech Therapists in a hospital based outpatient therapy clinic, and provided managerial oversight for all administrative aspects of front office operations.
Maintained 100% employee retention during entire tenure as Clinic Manager.
Met or exceeded monthly productivity targets for two consecutive years.
Director of Rehab Services
Life Care Centers of America
Scottsdale, AZ
01.2011 - 10.2011
Directed all aspects of rehabilitation services for 132 bed sub-acute rehab facility including the supervision of 15 full-time Physical, Occupational and Speech Therapists.
Improved facility revenue through implementing strategies for managing daily patient treatment plans and increasing billable rates.
Initiated and directed interdisciplinary team to improve and streamline patient discharge planning process resulting in improved patient and family satisfaction scores.
Redesigned post admission family conference process and developed systems for identifying primary rehabilitation goals and assessing overall patient care needs.
Program Analyst
Phoenix VA Health Care System
Phoenix, AZ
02.2010 - 01.2011
Responsible for coordinating process improvement strategies at seven Primary Care and eight Specialty Care Clinics as well as providing timely operational data collection and analysis related to clinic performance and utilization.
Provided strong leadership and oversight for projects related to scheduling, telephone operations, timeliness of care, cost-effective clinic management, and accurate data capture.
Functioned as the primary point of contact for clinic directors and senior level management with regard to issues of scheduling accuracy and access to care, and provided facility wide education on clinic set-up processes.
-Organized process resulting in Phoenix VA ranking 2nd out of 140 Hospitals for utilization
-Developed Streamlined process for coordinating multiple disciplines in scheduling process
-Created new process for coordinating inpatient discharges with outpatient follow-up
-Coordinated multiple services in the development of patient centered care process
Chief of Outpatient Services
Phoenix VA Health Care System
Phoenix, AZ
09.2005 - 02.2010
Managed administrative services for all aspects of Primary and Specialty care including the daily operations for nine facility-based and four community-based clinics in central Arizona.
Supervised 67 full time employees including three Clinic Supervisors and four Medical Administrative Officers.
Hired all new administrative employees and provided oversight for all conduct and performance related issues.
Interacted with senior level management weekly to provide ongoing feedback on operational and administrative performance.
Tracked performance related data and provided weekly report to Chief of Staff regarding individual clinic achievement.
-Nominated for Federal Employee of the year
-Appointed Performance measure champion and met all performance measure targets
-Standardized schedule training for all new administrative hires
-Organized efforts for development of open access scheduling and met all timelines
-Coordinated administrative operations for opening of new community-based clinic
-Mentored five employees into higher level positions within the organization
Research Coordinator
Phoenix VA Health Care System
Phoenix, AZ
01.2002 - 09.2005
Recruited and tested subjects for multi-site research study examining the quality of life after stroke.
Prepared research protocols and subject consent forms for approval by facility Internal Review Boards.
Scheduled patients for multiple testing points over a three year period and collected and organized data for electronic submission to the primary research site in Pittsburgh, PA.
Managed all aspects of the study at the Phoenix testing site under the supervision of the Primary Investigator and maintained the integrity of the study guidelines through strict adherence to the research protocol.
-Primary investigators Dr. Patrick Doyle and Dr. Malcolm McNeil at the VA Pittsburgh and University of Pittsburgh
-Passed study through the Internal Review Boards of two outside hospitals
-Met all recruitment targets throughout the study
-Study published in multiple professional journals
Staff Speech Pathologist
Banner Good Samaritan Regional Medical
Phoenix, AZ
12.1994 - 01.2002
Responsible for the assessment and treatment of adult acquired speech, language and swallowing disorders for inpatient rehabilitation.
Prepared evaluation reports and charted daily and weekly progress.
Participated in weekly multidisciplinary meetings and reported patient status to Physician and other rehab team members.
Education
MASTER OF PUBLIC HEALTH (MPH) - Administration and Policy
University of Arizona
Tucson, AZ
MASTER OF SCIENCE (M.S.) - Speech Pathology
University of Wisconsin
Madison, WI
BACHELOR OF SCIENCE (B.S.) - Communication Disorders
University of Wisconsin
Stevens Point, WI
Skills
Speech therapy
Swallowing assessment
Cognitive rehabilitation
Clinical documentation
Patient evaluation
Rehabilitation management
Timeline
Speech-Language Pathologist
HealthPro-Heritage
10.2024 - Current
Director of Rehab Services
Life Care Centers of America
06.2021 - 09.2024
Staff Speech Pathologist
Banner Boswell Medical Center
01.2014 - 03.2021
Senior Manager Outpatient Rehabilitation Services
Banner Del Webb Medical Center
11.2011 - 12.2013
Director of Rehab Services
Life Care Centers of America
01.2011 - 10.2011
Program Analyst
Phoenix VA Health Care System
02.2010 - 01.2011
Chief of Outpatient Services
Phoenix VA Health Care System
09.2005 - 02.2010
Research Coordinator
Phoenix VA Health Care System
01.2002 - 09.2005
Staff Speech Pathologist
Banner Good Samaritan Regional Medical
12.1994 - 01.2002
MASTER OF PUBLIC HEALTH (MPH) - Administration and Policy
University of Arizona
MASTER OF SCIENCE (M.S.) - Speech Pathology
University of Wisconsin
BACHELOR OF SCIENCE (B.S.) - Communication Disorders