Steven Klein
Arlington,VA
Summary
Confident in training and supervising young adults in preparation for their future careers. Experienced in customer service in a higher education setting. Excellent oral and written communication skills.
Overview
13
13
years of professional experience
Work History
Administrative Specialist
Housing and Residence Life, George Mason University
06.2023 - Current
- Front line customer service representative, taking questions on any and all processes and procedures of GMU Housing and Residence Life from current, future, and former GMU on-campus residents and their families via phone, email, or in person visits. Frequent questions include process of applying for on-campus housing, information about our Residence Halls, using our online Housing Portal to submit official requests, being alerted to maintenance and behavioral concerns, and troubleshooting access related issues
- Trained and supervised team of up to 27 student staff workers with fellow professional staff to operate two Housing Desks in a 24-hour, 7 days a week capacity. Conducted weekly staff meetings to provide additional instruction on seasonal processes and procedures. Provided moment to moment real time support when needed to student staff team.
- Worked alongside all professional staff and student staff at Housing and Residence Life to ensure safe, comfortable, and welcoming environment for all on-campus residents
Database Administrator and Administrative Assistan
Training and Technical Assistance Center, George Mason University
07.2012 - 06.2023
- Supported TTAC GMU Coordinators in the planning of Professional Development Trainings for Public School Educators in an Administrative capacity, including composing and editing materials given to participants and corresponding with attendees and points of contact over email or phone.
- Processed official documentation of Professional Development Trainings, including descriptions of the trainings and conferences, demographic information of the participants, and evaluative data received from those participants via surveys, into a database managed by the Virginia Department of Education.
Education
Bachelor of Science - Public Administration
George Mason University
Fairfax, VA05-2015
Skills
- Training and Supporting Young Professionals
- Communication, Written and Oral
- Customer Service
- StarRez
- AccessIt
- Database Management
Awards
2024-2025 Residential Services Employee of the Year - GMU Housing and Residence Life
Timeline
Administrative Specialist
Housing and Residence Life, George Mason University
06.2023 - Current
Database Administrator and Administrative Assistan
Training and Technical Assistance Center, George Mason University
07.2012 - 06.2023
Bachelor of Science - Public Administration
George Mason University
Similar Profiles
Ujwala SunkanapallyUjwala Sunkanapally
Support Staff Assistant at Mason Life at George Mason UniversitySupport Staff Assistant at Mason Life at George Mason University
Ujwala SunkanapallyUjwala Sunkanapally
Support Staff Assistant at Mason Life at George Mason UniversitySupport Staff Assistant at Mason Life at George Mason University
Andrew MalcomeAndrew Malcome
College Residential Assistant (RA) at George Mason University Housing DepartmentCollege Residential Assistant (RA) at George Mason University Housing Department
Jay Thomas SilverJay Thomas Silver
Specialist, Marketing Content at Academy of Managed Care Pharmacy (AMCP)Specialist, Marketing Content at Academy of Managed Care Pharmacy (AMCP)
Julio MayorgaJulio Mayorga
Maintenance Supervisor (Multifamily High-rise) at Cushman & WakefieldMaintenance Supervisor (Multifamily High-rise) at Cushman & Wakefield