Steven Kloak

Oakland,CA

Summary

Results-driven AR Collections Manager with over 8 years of experience in accounts receivable and financial operations. Proven expertise in implementing NetSuite to reduce delinquencies by up to 30% and streamline AR processes for improved financial accuracy and efficiency. Adept in Oracle NetSuite, Microsoft Excel, and strategic planning with a strong track record of leading teams, cross-functional collaboration, and financial analysis.

Overview

years of professional experience

Work History

AR Collections Manager (Promoted from Sr. AR Analyst)

ClickUp

San Diego, CA

07.2022 - Current

Manage cash and collections operations with 2 direct reports, implementing strategies that reduced delinquent accounts by 35% within the first 3 months and improved collections efficiency by 25%.
Developed and enforced new AR policies, decreasing Days Sales Outstanding (DSO) by 10 days and providing real-time AR insights using Excel and NetSuite for proactive risk management.
Streamlined journal entry processes for AR accruals, reducing month-end close time by 20%, and processed over 100 monthly credit memos with 100% accuracy.
Trained and onboarded new team members, cutting onboarding time by 50%, and collaborated with finance, sales, and senior management to align AR strategies with company goals.
Spearheaded cross-departmental initiatives for high-risk accounts, resulting in a 20% increase in collection success for overdue payments.

Sr. AR Analyst (Cash and Collections)

Okta Inc.

San Francisco, CA

01.2019 - 08.2022

Posted cash checks and electronic funds to vendor accounts with 99% accuracy, streamlining cash application processes and reducing processing time by 20%.
Managed full-cycle vendor refunds through checks, ACH, and uploads, ensuring compliance and precision in cash flow.
Conducted detailed research to resolve cash discrepancies, achieving a 95% resolution rate within the monthly reconciliation period.
Reduced delinquent accounts by 30% through proactive collection strategies and maintained updated status reports for overdue accounts.

Accounting Analyst

JUST

San Francisco, CA

06.2016 - 01.2019

Spearheaded the implementation of NetSuite to scale AR operations, optimizing billing processes and reducing discrepancies by 40%.
Collaborated with third-party consultants to support trade promotions, enhancing accuracy in promotional spend tracking and reconciliation.
Implemented strategic collection efforts and customer communication, reducing delinquent accounts by 35%.

AR Analyst (Cash and Collections)

Pandora Media Inc.

Oakland, CA

12.2014 - 06.2016

Configured bank uploads for auto-cash matching using Oracle, increasing cash application efficiency by 30%.
Coordinated collections activities and implemented policies, improving cash flow and reducing receivables.

Education

Associate of Science - Business Administration

Laney College