Paul Knight
Care Choice Health Systems
Oceanside,CA
11
years of professional experience
Energetic and detail-oriented health care professional experienced with fast paced healthcare environments, skilled in patient management, and administrative support. Seeking to contribute proficiency in electronic health records and patient care coordination to improve efficiency and patient satisfaction at a dynamic healthcare facility
Work History
Administrative Medical Assistant
1 Year 2 Months- Managed patient scheduling, appointment confirmations, and EMR preparation to optimize clinic workflow.
- Processed outgoing referrals, verifying insurance coverage and obtaining prior authorizations as needed.
- Facilitated communication between patients and external providers, laboratories, and pharmacies which ensured seamless coordination of services.
- Maintained detailed records of all referral activities in the EMR system.
- Provided empathetic and clear communication to patients, verifying information and routing urgent matters appropriately.
Nursing Assistant
3 Years 10 Months- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs, documenting changes to inform case worker.
- Collaborated with case workers to implement care plans effectively.
- Educated patients on health management techniques and medication adherence.
- Administer medications
Med-Tech/Shift Supervisor
2 Years 3 Months- Supervise care team, ensuring high-quality service and compliance with facility standards.
- Dispense oral, topical, and injectable medications according to physician orders, including diabetic and narcotic medications
- Observe residents for side effects and or changes in behavior and report concerns to charge Nurse.
- Implemented activity programs that promoted engagement and social interaction among residents.
- Facilitated smooth transitions for new residents entering the Memory Care program by providing thorough assessments, orientations, and family support services as needed.
Lead Customer Care Specialist
10 Years 4 Months- Assisted in fitting and adjusting contact lenses for optimal comfort and vision clarity.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed and maintained referral tracking systems, ensuring accurate data management.
- Led initiatives to enhance customer satisfaction through effective issue resolution and service quality improvements.
- Mentored junior team members, fostering professional growth and enhancing overall team performance.
Education
Skills
Leadership orientated
Collaborative
Solution focused
Accountable
Adaptable
Motivating
Timeline
Administrative Medical Assistant
CCare - California Cancer Associates
08.2025 - CurrentRead More
Nursing Assistant
Care Choice Health Systems
12.2022 - CurrentRead More
Med-Tech/Shift Supervisor
Heritage Hills Memory Care
03.2020 - 06.2022Read More
Lead Customer Care Specialist
SynergEyes Inc
04.2015 - 08.2025Read More
National University Academy
Read More