Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Krebs

Johnsburg,IL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

37
37
years of professional experience

Work History

Mailroom Coordinator/Call Center Customer Service Representative

CVS Healthcare
07.2018 - 02.2024
  • Supported events held at the facilities by providing logistical assistance, set-up, teardowns, and troubleshooting issues as needed.
  • Improved employee satisfaction by resolving mail-related issues in a timely manner.
  • Conducted routine audits of mailroom processes, identifying areas for improvement in efficiency or accuracy where needed.
  • Optimized space utilization with strategic planning and organization of furniture, equipment, and storage areas.
  • Conducted routine safety drills to maintain a high level of emergency preparedness among facility occupants.
  • Provided excellent customer service to internal customers by promptly addressing their facility-related needs or inquiries.
  • Maintained accurate records of all maintenance activities, ensuring proper documentation for audit purposes.

Youth Program Director

Legends Basketball
03.2002 - 09.2022
  • Trained and supervised a team of support staff, fostering a positive work environment for all employees.
  • Gathered feedback from participants, parents, staff members regularly to identify areas for improvement within programs offered.
  • Enhanced youth program outcomes by implementing creative and engaging activities.
  • Streamlined communication with parents and guardians, ensuring timely updates on program events and student progress.
  • Promoted a safe and inclusive environment by enforcing strict adherence to behavioral guidelines and conflict resolution strategies.
  • Coordinated volunteer efforts within the organization, leveraging community support to enhance program offerings further.
  • Adhered to negotiated annual budget and spending requirements.
  • Managed budgets and resources effectively, thereby maximizing the impact of each program offered.
  • Provided overall supervision and management of program recruitment, hiring, training and terminating.
  • Established partnerships with local organizations to provide additional resources and opportunities for program participants.
  • Maintained accurate records of attendance, enrollment data, budgetary information providing essential insights into program performance metrics.
  • Provided leadership, guidance and support to staff members.
  • Developed and implemented training programs for staff.

Agency Support Specialist

Allstate Business Insurance
03.2014 - 06.2018
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
  • Resolved complex customer issues, ensuring high satisfaction rates with personalized support solutions.

Customer Service Manager

USPS
12.1986 - 12.2011
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Kept accurate records to document customer service actions and discussions.

Education

High School Diploma -

Carmel Catholic High School
Mundelein, IL

Business Administration And Management

College of Lake County
Grayslake, IL

Skills

  • Workplace safety
  • Filing systems
  • Mail sorting
  • Deadline adherence
  • Data entry proficiency
  • Customer service
  • Problem-solving
  • Time management

Timeline

Mailroom Coordinator/Call Center Customer Service Representative

CVS Healthcare
07.2018 - 02.2024

Agency Support Specialist

Allstate Business Insurance
03.2014 - 06.2018

Youth Program Director

Legends Basketball
03.2002 - 09.2022

Customer Service Manager

USPS
12.1986 - 12.2011

High School Diploma -

Carmel Catholic High School

Business Administration And Management

College of Lake County

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Steven Krebs