Steven Kukurudza
Virginia Gardens,FL
Summary
Accomplished Assistant Manager with in-depth experience. Well-versed in sales, personnel management and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Papa John's Pizzeria
02.2019 - 07.2023
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assisted in delivering Pizza's when it was necessary.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Was selected to be active GM for a month.
Waiter
IHOP
01.2017 - 01.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Sales Representative
Alorica
06.2015 - 06.2016
- Organized sales paperwork, presented proposals and finalized contracts.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Exceeded goals for new accounts in single sales cycle.
- Retained excellent client satisfaction ratings through outstanding service delivery for DIRECTV.
Sales Associate
Macy's
05.2013 - 10.2014
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared Dress Shirts and Ties for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
High School Diploma -
City of Hialeah Educational Academy
Hialeah, FL06.2012
Skills
- Recruiting and interviewing
- Employee scheduling
- Training
- Operations management
- Staff supervision
- Sales growth
- Staff Management
- Certified Bartender
Certification
- Certified Bartender, ABC Bartending School - 2023
Timeline
Assistant Manager
Papa John's Pizzeria
02.2019 - 07.2023
Waiter
IHOP
01.2017 - 01.2018
Sales Representative
Alorica
06.2015 - 06.2016
Sales Associate
Macy's
05.2013 - 10.2014
High School Diploma -
City of Hialeah Educational Academy
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