Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Awards
Generic

Steven Ladwig

York,PA

Summary

Dedicated Salesforce professional with over six years of experience and a commitment to continuous learning, currently pursuing AWS certification to enhance technical expertise. Proven track record in resolving complex technical issues and optimizing customer experiences positions this individual as a valuable asset for senior engineering roles. Recognized for a collaborative spirit and adaptability in fast-paced environments, bringing strong skills in troubleshooting and client relationship management to drive impactful results. Passionate about leveraging diverse skill sets to contribute effectively to team success and customer satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Customer Support Engineer

Amplo Inc. (Formerly Verona Inc.)
04.2021 - Current
  • I supported and fielded cases from customer on the Salesforce Platform for the AMS managed package. I helped troubleshoot issues and find correct resolutions. I also helped build custom solutions for some customers within the Salesforce Platform. Worked in both Sales and Service cloud and have been able to troubleshoot and in both.

Cloud Business Analyst

Cloud Mentor
07.2019 - 04.2021
  • I helped to implement and customize managed packages, primarily Advologix and Litify on the Salesforce Platform.

Technical Analyst

AmeriBen
04.2018 - 10.2018
  • Responsibilities include working as a technical contact for Health Network Vendors to ensure that our client’s members are continuing to be covered during renewal season as well as implementing new benefits for some customers. I am also in charge of ensuring that the files sent to vendors for this process are validated through use of Macros, SQL, Sharepoint and other resources. I also am in charge of putting together training process flow for our new and current employees. My big project here is compiling and writing training specs and uploading them to the department Knowledge Base.

APTD Process Integration Technician

Micron Technology
03.2012 - 02.2018
  • Responsibilities include helping Process Engineering in running tasks, Special Work Requests, setting up reworks, and pull data reports. I work between both Production and Engineering to ensure that our product is getting processed per customer qualification needs. If the needs aren’t met, I sit down with Engineering to come up with a better solution. I also worked to mentor and train new teammates while writing and putting together training specs.

Wireless Technical Support Specialist

Teleperformance
03.2010 - 03.2012
  • Responsibilities included helping customers that buy an iPod, iPhone, iPad, Airport routers and Mac computers with multiple technical support options. This consisted of helping them on some “How To” directions with their products.

Customer Retention Group CSR

DIRECTV
04.2009 - 09.2009
  • Responsibilities included saving Directv customers and trying to have them stay with Directv, also my responsibility to disconnect accounts if asked to do so.

International Language Group CSR

Convergys
05.2008 - 04.2009
  • Responsibilities included helping Directv customers that spoke international languages w/ all categories from opening an acct for disconnecting it

Education

BS - IT Project Management

Western Governors University
Millcreek, UT

AAS - Systems Technology

Idaho State University
Pocatello, ID

High School - undefined

Highland High School
Pocatello, Idaho
01.2003

Skills

  • Salesforce administration expertise
  • Proficient in customer relations
  • Proficient in Mac and PC systems
  • SSD support for Mac computers
  • Strong technical knowledge of general component level electronics
  • Business process and training documentation
  • Proficient in running SQL queries
  • Experienced in data mining techniques
  • Skilled in analytical decision making
  • Know Apex (beginner level), SOQL, Flow writing and other needs from Salesforce admins
  • Hardware diagnostics
  • User training
  • Technical support
  • Technical specification writing
  • Remote technical support
  • Verbal and written communication
  • Adaptability and flexibility
  • Network troubleshooting
  • On-site support
  • Remote support
  • Training and mentoring
  • Software diagnostics
  • Issue resolution

Certification

Certified Salesforce Administrator (2022)

Software

Salesforce

Timeline

Senior Customer Support Engineer

Amplo Inc. (Formerly Verona Inc.)
04.2021 - Current

Cloud Business Analyst

Cloud Mentor
07.2019 - 04.2021

Technical Analyst

AmeriBen
04.2018 - 10.2018

APTD Process Integration Technician

Micron Technology
03.2012 - 02.2018

Wireless Technical Support Specialist

Teleperformance
03.2010 - 03.2012

Customer Retention Group CSR

DIRECTV
04.2009 - 09.2009

International Language Group CSR

Convergys
05.2008 - 04.2009

High School - undefined

Highland High School

BS - IT Project Management

Western Governors University

AAS - Systems Technology

Idaho State University

Awards

I earned my eagle rank when I was 16 years old for the Boy Scouts of America.

Similar Profiles

CREATE PROFILE