Steven Langdale
B&I Contractors
Cape Coral,FL
9
years of professional experience
Results-oriented U.S. Marine Corps veteran with experience in customer-facing roles and leadership. Skilled in building relationships, problem-solving, and delivering clear communication. Thrives in fast-paced environments requiring accountability and adaptability. Pursuing a degree in Business Administration to leverage strong work ethic and customer-focused approach in a sales career.
Work History
HVAC Technician
2 Years 7 Months- Work directly with commercial customers and facility personnel to identify concerns, troubleshoot problems, and recommend appropriate solutions.
- Explained technical issues and recommendations clearly, enabling customers to understand options and make informed decisions.
- Take ownership of customer concerns from initial diagnosis through resolution while maintaining a high level of professionalism.
- Identified additional equipment concerns and communicated repair or replacement needs to customers, ensuring timely resolutions.
- Identify additional equipment concerns and communicate repair or replacement needs to customers.
- Manage service calls, customer priorities, and daily responsibilities independently across multiple locations.
- Took ownership of customer concerns from initial diagnosis through resolution, upholding high professionalism and customer satisfaction.
0331 Machine Gunner
4 Years- Led and supervised teams of up to six Marines while maintaining accountability, training standards, and operational readiness.
- Led and supervised teams of up to six Marines, ensuring operational readiness through strict adherence to training standards and accountability.
- Maintained accountability for over $400,000 in equipment, ensuring readiness through proactive maintenance and inspections.
- Trained and mentored junior Marines, establishing performance expectations and fostering a culture of accountability and growth.
- Promoted through multiple leadership positions based on performance, reliability, and leadership ability.
- Developed strong communication, leadership, discipline, resilience, and adaptability through four years of military service.
- Recognized for performance, leadership, and contributions to the organization.
Education
BBA - Business Administration And Management
- 4.0 GPA
- Student Veterans of America, UMGC Chapter Member
- Vessey Virtual Student Union Member
Skills
Customer relationship management
Account Management
Problem Solving
Decision-Making
Time Management
Team Collaboration
Professional Communication
Adaptability
Leadership
Self-Motivation
Timeline
HVAC Technician
B&I Contractors
01.2024 - CurrentRead More
0331 Machine Gunner
United States Marine Corps
10.2017 - 10.2021Read More
University of Maryland Global Campus
BBA from Business Administration And Management
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