Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

STEVEN LAWLESS

Salt Lake City,UT

Summary

Operations Specialist with expertise in content management systems, report analytics, expense management, and market research. Exceptional negotiation and multitasking abilities. Detail-oriented Engineering Technician with technical expertise and people skills, committed to providing quality technical support. Electronics professional with knowledge of electronics principles, mathematics, and circuitry. Skilled in troubleshooting, diagnostics, and failure analysis to develop proactive solutions for operational production and safety.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Property Maintenance Manager

Greystar Property Management
10.2024 - Current
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Supervised employee performance, preventive maintenance, and safety.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Planned scheduled maintenance outages as part of preventive maintenance program.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
  • Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Learning Trainer/ WHS

Amazon LLC
09.2023 - 03.2024
  • Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Tutored students one-on-one to help progress through program.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Investigated accidents to identify causes and prevent future incidences.
  • Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues or concerns and promote continuity of training initiatives.
  • Spearheaded safety meetings with key members of organization to ascertain methods to improve overall safety for employees.
  • Conducted safety training or education programs to demonstrate use of safety equipment.

Maintenance Supervisor

Targa Real Estate
01.2022 - 03.2024
  • Kept company buildings, equipment, and machinery in good working order with well-coordinated maintenance plans.
  • Coordinated resources and work plans to help the team stay on track and meet maintenance goals.
  • Prepare budget for maintenance department expenses.
  • Created reports detailing maintenance activities and costs for management review.
  • Developed and implemented preventative maintenance programs for equipment.
  • Ensured compliance with local, state, and federal regulations related to facility maintenance.
  • Review work orders, prioritizing tasks based on urgency and available resources.
  • Oversaw contracting process, evaluating, and accepting bids and monitoring work.

Private Contractor

G&H GUNS
09.2021 - 06.2022
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Defined appropriate metrics and measurements to drive results.
  • Completed all Tasks with efficiency and accuracy, resulting in increased sales online and customer relations.
  • Wrote reports outlining results to facilitate management decision making.
  • Recommended process and systems improvements such as changes to many operations.
  • Determined G&H GUNS objectives by observing consumers, collecting feedback surveys and then analyzing information.
  • Established over 20 new effective improvement plans in 2022.
  • Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
  • Conducted safety briefings at beginning and end of shifts to inform crews of daily task safety hazards.
  • Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
  • Maintained adequate supply of approved safety and PPE supplies for work force.

Maintenance Technician

Epic Management Resources
02.2021 - 01.2022
  • Responded to emergency calls and handled unscheduled repairs.
  • Troubleshoot and repair issues to quickly restore service.
  • Promoted work place safety and following OSHA protocols.
  • Monitored pool, laundry facility, and rental office condition, cleaning, and repairing issues.
  • Organized and maintained tools and equipment.
  • Measured and cut fitted drywall sheets for wall and ceiling installation.
  • Completed daily inspection and maintenance checklists.
  • Respond Promptly to service requests from building management or tenants.

Firearms Manager

Sportsman's Warehouse
01.2021 - 09.2021
  • Completed required paperwork and background checks for each purchase.
  • Kept inventory of firearms and ammunition well-organized, stocked and secure.
  • Advised customers on correct weapons, ammunition and accessories for intended uses.
  • Conducted site inspections and audits, recording findings and recommending corrective actions on final reports.
  • Organized and coordinated comprehensive and consistent training drills to increase employee safety awareness.
  • Supervised safe handling, storage and disposal of hazardous materials.
  • Investigated, resolved and reported on occurrences documented on employee incident and accident reports.
  • Improved workplace safety and employee productivity by transitioning from manual safety procedures to digital safety management systems.
  • Coordinated off-site medical care and drug and alcohol testing for employees.
  • Monitored electronic surveillance systems, fire control systems and closed circuit security systems to keep eye on employee activities and behavior.

Collections Officer

Sentry Credit
11.2020 - 08.2021
  • Secured payments by following up with customers which disregarded promise to pay.
  • Arranged for debt repayment or established repayment schedules based on customers' financial situations.
  • Reviewed accounts to determine payment plan compliance.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Performed administrative functions for assigned accounts, recorded address changes and purged records.

Customer Relations Manager

DaBella
10.2019 - 10.2020
  • Exceeded 10 goals by 30% minimum through effective route planning, communication and persuasion.
  • Decreased route time by 20% through closely monitoring weather and traffic conditions.
  • Assessed customer needs through detailed questioning and presentation of Solution for said needs.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Achieved repeat business and referrals through personalized services.
  • Administered systems and programs to reduce loss and maintain inventory control.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Investigated reported and identified compliance issues against accepted standards.

Security Shift Supervisor

Professional Security Consultants
03.2019 - 10.2019
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Monitored premises and recorded activity in daily officer reports.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Observed patrons and customers to quickly address security situations.
  • Trained new security officers on safety protocols and company standards.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.

Assistant Store Manager

Spencer's Gifts
09.2018 - 06.2019
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Facilities Manager

Trident Seafoods
07.2012 - 08.2017
  • Conducted regular inspections of equipment, buildings, grounds, and other areas to identify necessary repairs or improvements.
  • Prepared documents related to contracts, leases, permits and other legal matters concerning the facility.
  • Developed and implemented policies and procedures for maintenance, repair and operations of facilities.
  • Monitored facility operations to ensure adherence to safety regulations and compliance with applicable laws.
  • Coordinated the activities of subcontractors in relation to facility maintenance projects.
  • Implemented security protocols across multiple sites ensuring employee safety.
  • Planned maintenance activities in accordance with budget limitations, building use needs and operational requirements.

Education

High School Diploma -

Oak Harbor High School
Oak Harbor, WA
08.2008

Associate of Science - Computer Installation and Repair Technology

University of Phoenix
Tempe, AZ

Bachelor of Science - Small Business Management

Green River Community College
Auburn, WA

BBA - Computer Installation and Repair Technology

University of Phoenix
Tempe, AZ

Skills

  • Engineering operational functions
  • Technical Analysis
  • Electrical systems knowledge
  • Deadline compliance
  • Mechanical Aptitude
  • Schematic Interpretation
  • Quality Control
  • OSHA Compliance
  • Communication and interpersonal skills
  • Health and safety compliance
  • Building code compliance
  • Budgeting and financial management

Certification

  • CPO Certification Greystar PM 2025
  • Certified forklift operator, Home Depot, 01/01/07
  • Hazmat Certification, Walmart, 01/01/12
  • Bloodborne & Pathogen, Trident Seafood's, 01/01/13
  • First Aid & CPR Training, Trident Seafood's, 01/01/13
  • Associate for Project Management (APM), Trident Seafood's, 01/01/14
  • Site Cert Alaska, Trident Seafood's, 01/01/14
  • First Aid & CPR, Spencer's Gifts, 01/01/19
  • Hazmat, Spencer's Gifts, 01/01/19
  • First Aid, CPR, Defibrillator, Professional Security Consultants Israel, 01/01/19
  • Hazmat, Professional Security Consultants Israel, 01/01/19
  • Armed/Unarmed Guard Card, Professional Security Consultants Israel, 01/01/20
  • Lift Certification, Jones Lang Lasalle, 01/01/24
  • Infant, Child, Adult CPR, Jones Lang Lasalle, 01/01/24
  • AED Certification, Jones Lang Lasalle, 01/01/24

Timeline

Property Maintenance Manager

Greystar Property Management
10.2024 - Current

Learning Trainer/ WHS

Amazon LLC
09.2023 - 03.2024

Maintenance Supervisor

Targa Real Estate
01.2022 - 03.2024

Private Contractor

G&H GUNS
09.2021 - 06.2022

Maintenance Technician

Epic Management Resources
02.2021 - 01.2022

Firearms Manager

Sportsman's Warehouse
01.2021 - 09.2021

Collections Officer

Sentry Credit
11.2020 - 08.2021

Customer Relations Manager

DaBella
10.2019 - 10.2020

Security Shift Supervisor

Professional Security Consultants
03.2019 - 10.2019

Assistant Store Manager

Spencer's Gifts
09.2018 - 06.2019

Facilities Manager

Trident Seafoods
07.2012 - 08.2017

BBA - Computer Installation and Repair Technology

University of Phoenix

High School Diploma -

Oak Harbor High School

Associate of Science - Computer Installation and Repair Technology

University of Phoenix

Bachelor of Science - Small Business Management

Green River Community College

Similar Profiles

CREATE PROFILE