Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Intern
Steven Lawless

Steven Lawless

Covington,WA

Summary

Inventive Operations Specialist with comprehensive knowledge of business techniques, methods and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities.

Overview

11
11
years of professional experience
12
12
Certification

Work History

Learning Ambassador

Amazon LLC
Maple Valley, WA
09.2022 - Current
  • Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Tutored students one-on-one to help progress through program.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Investigated accidents to identify causes and prevent future incidences.
  • Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues or concerns and promote continuity of training initiatives.
  • Spearheaded safety meetings with key members of organization to ascertain methods to improve overall safety for employees.
  • Conducted safety training or education programs to demonstrate use of safety equipment.

Private Contractor

G&H GUNS
Everett, WA
09.2021 - 06.2022
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Defined appropriate metrics and measurements to drive results.
  • Completed all Tasks with efficiency and accuracy, resulting in increased sales online and customer relations.
  • Wrote reports outlining results to facilitate management decision making.
  • Recommended process and systems improvements such as changes to many operations.
  • Determined G&H GUNS objectives by observing consumers, collecting feedback surveys and then analyzing information.
  • Established over 20 new effective improvement plans in 2022.
  • Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
  • Conducted safety briefings at beginning and end of shifts to inform crews of daily task safety hazards.
  • Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
  • Maintained adequate supply of approved safety and PPE supplies for work force.

Firearms Manager

Sportsman's Warehouse
Everett, WA
01.2021 - 09.2021
  • Completed required paperwork and background checks for each purchase.
  • Kept inventory of firearms and ammunition well-organized, stocked and secure.
  • Advised customers on correct weapons, ammunition and accessories for intended uses.
  • Conducted site inspections and audits, recording findings and recommending corrective actions on final reports.
  • Organized and coordinated comprehensive and consistent training drills to increase employee safety awareness.
  • Supervised safe handling, storage and disposal of hazardous materials.
  • Investigated, resolved and reported on occurrences documented on employee incident and accident reports.
  • Improved workplace safety and employee productivity by transitioning from manual safety procedures to digital safety management systems.
  • Coordinated off-site medical care and drug and alcohol testing for employees.
  • Monitored electronic surveillance systems, fire control systems and closed circuit security systems to keep eye on employee activities and behavior.

Collections Officer

Sentry Credit
Everett, WA
11.2020 - 08.2021
  • Secured payments by following up with customers which disregarded promise to pay.
  • Arranged for debt repayment or established repayment schedules based on customers' financial situations.
  • Reviewed accounts to determine payment plan compliance.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Performed administrative functions for assigned accounts, recorded address changes and purged records.

Customer Relations Manager

DaBella
Marysville, WA
10.2019 - 10.2020
  • Exceeded 10 goals by 30% minimum through effective route planning, communication and persuasion.
  • Decreased route time by 20% through closely monitoring weather and traffic conditions.
  • Assessed customer needs through detailed questioning and presentation of Solution for said needs.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Achieved repeat business and referrals through personalized services.
  • Administered systems and programs to reduce loss and maintain inventory control.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Investigated reported and identified compliance issues against accepted standards.

Security Shift Supervisor

Professional Security Consultants
Everett, WA
05.2019 - 10.2019
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Monitored premises and recorded activity in daily officer reports.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Observed patrons and customers to quickly address security situations.
  • Trained new security officers on safety protocols and company standards.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.

Assistant Store Manager

Spencer's Gifts
Everett, WA
09.2018 - 06.2019
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Education

High School Diploma -

Oak Harbor High School
Oak Harbor, WA
08.2008

Associate of Science - Computer Installation and Repair Technology

University of Phoenix
Tempe, AZ

Bachelor of Science - Small Business Management

Green River Community College
Auburn, WA

BBA - Computer Installation and Repair Technology

University of Phoenix
Tempe, AZ

Skills

  • Project Management
  • Proficient in Microsoft Office
  • Improvement Plan Knowledge
  • Supervision & Leadership
  • People Skills
  • Problem Resolution
  • Team Building
  • Friendly, Positive Attitude
  • Good Work Ethic
  • Critical Thinking
  • Conflict Resolution
  • Customer Service
  • Reliable & Trustworthy
  • Quantitative Skills
  • Experience in Leadership

Certification

DaBella
  • Certified forklift operator, Home Depot - 2007
  • Hazmat Certification - 2012 Walmart
  • Bloodborne & Pathogen - 2013 - Trident Seafood's
  • first aid & Cpr Training - 2013 - Trident Seafood's
  • Associate for Project Management (APM) -2014 -Trident Seafood's
  • Site Cert Alaska - 2014 - Trident Seafood's
  • 2013-2019
  • First Aid & Cpr - 2019 - Spencers Gifts
  • Hazmat - 2019 -Spencers Gifts
  • First Aid, Cpr, Defibrillator - 2019 - Professional Security Consultants Israel
  • Hazmat - 2019 - Professional Security Consultants Israel
  • Armed/Unarmed Guard Card - 2019-2020 - Professional Security Consultants Israel

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Learning Ambassador

Amazon LLC
09.2022 - Current

Private Contractor

G&H GUNS
09.2021 - 06.2022

Firearms Manager

Sportsman's Warehouse
01.2021 - 09.2021

Collections Officer

Sentry Credit
11.2020 - 08.2021

Customer Relations Manager

DaBella
10.2019 - 10.2020

Security Shift Supervisor

Professional Security Consultants
05.2019 - 10.2019

Assistant Store Manager

Spencer's Gifts
09.2018 - 06.2019

High School Diploma -

Oak Harbor High School

Associate of Science - Computer Installation and Repair Technology

University of Phoenix

Bachelor of Science - Small Business Management

Green River Community College

BBA - Computer Installation and Repair Technology

University of Phoenix

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Steven Lawless