STEVEN LAWRENCE JR
Houston,TX
Summary
System & Infrastructure Engineer with 5+ years of experience spanning enterprise infrastructure, cloud platforms, and digital employee experience optimization. Proven subject matter expert in Nexthink analytics, automation, and endpoint performance at scale. Adept at driving proactive IT operations, reducing support burden, and aligning technical outcomes with business objectives.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
System Engineer / Nexthink SME
Beyond Finance
10.2024 - Current
- Spearheaded end-to-end implementation and administration of Nexthink for 3,500+ global endpoints.
- Engineered advanced NQL dashboards providing real-time visibility into device health, compliance, and stability.
- Developed expert-level PowerShell Remote Actions to automate remediation, significantly reducing Tier 1 tickets.
- Architected automated workflows supporting hardware refresh and software migration initiatives.
- Led organization-wide campaigns to collect employee sentiment and correlate DEX metrics with user experience.
- Maintained 99.9% agent health and ensured seamless ITSM integrations across the environment.
Infrastructure Engineer
Weaver and Tidwell
05.2022 - 10.2024
- Reduced infrastructure downtime through proactive monitoring and routing/switching optimization.
- Migrated legacy systems to Azure, improving scalability and reducing capital expenditures.
- Provided Tier 3 support for complex network, server, and cloud issues.
- Managed VPN, MPLS, SAN, VMware, Hyper-V, and multi-state infrastructure environments.
Junior System Engineer
US Medical IT
04.2021 - 05.2022
- Supported 65+ clients across 1,000+ hosts using VSA, Auvik, Azure AD, and Office 365.
- Automated user management tasks with PowerShell in Azure and Active Directory.
- Administered cloud, firewall, Citrix, and hypervisor environments.
BGA Technician
CSAT Solutions
08.2020 - 04.2021
- Performed advanced diagnostics and hardware repairs while maintaining strict safety standards.
- Trained technicians and improved operational consistency and throughput.
Education
Bachelor of Science - Computer & Information Sciences
Texas State University
San Marcos, TX01.2028
Skills
- Nexthink (NQL, Remote Actions, Workflows, Campaigns)
- PowerShell Automation
- Azure / AWS
- Windows & Linux Administration
- VMware / Hyper-V
- Networking (LAN/WAN/MPLS/VPN)
- ITSM Integrations
- Endpoint Analytics
- Digital Employee Experience (DEX)
Certification
- Cisco CCNA
- Microsoft AZ-900
- Microsoft AZ-104
Timeline
System Engineer / Nexthink SME
Beyond Finance
10.2024 - Current
Infrastructure Engineer
Weaver and Tidwell
05.2022 - 10.2024
Junior System Engineer
US Medical IT
04.2021 - 05.2022
BGA Technician
CSAT Solutions
08.2020 - 04.2021
Bachelor of Science - Computer & Information Sciences
Texas State University