Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Lawson

Columbia,South Carolina

Summary

Computer and Information Security graduate seeking position to further develop technical skills while offering excellent customer service. Goal-oriented and adaptable professional. Driven to achieve new goals and use critical thinking to solve problems. Possess great communication skills, very productive, and have excellent teamwork skills.

Overview

13
13
years of professional experience

Work History

Support Technician

Express Computer Service
07.2023 - Current
  • Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
  • Managed inventory of hardware components for timely replacement or repair as needed.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Trained users on how to operate components and systems.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Responded to telephone, email and in-person inquiries regarding Item operation, use and repair.
  • Developed comprehensive documentation for support processes, enabling faster issue resolution for team members.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Served as a key point of contact for end-users experiencing technical difficulties, providing clear communication throughout the resolution process.
  • Updated documentation and produced reports.
  • Assisted users with software installation and configuration, ensuring optimal functionality across the organization.
  • Walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Created user accounts and assigned permissions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.

Delivery Driver/Customer Service Representative

Dominos
03.2013 - 05.2015
  • Delivered food and handled customer transactions
  • Kept detailed time organization for route deliveries
  • Handled cleaning and sanitation practices
  • Developed time management skills to make sure customers got their food in a timely fashion

Delivery Driver/Customer Service Representative

Dominos
03.2013 - 05.2015
  • Delivered food and handled customer transactions
  • Kept detailed time organization for route deliveries
  • Handled cleaning and sanitation practices
  • Developed time management skills to make sure customers got their food in a timely fashion

Education

A.A.S. - Computer Information Science

ECPI University – Online
Online
01.2023

Skills

  • Remote support
  • Technical support
  • Desktop support
  • Technical troubleshooting
  • Microsoft office specialist (MOS) expert
  • Help desk support
  • Troubleshooting network issues
  • Ticket management
  • Software installation
  • Network configuration
  • Application support
  • Application installations

Timeline

Support Technician

Express Computer Service
07.2023 - Current

Delivery Driver/Customer Service Representative

Dominos
03.2013 - 05.2015

Delivery Driver/Customer Service Representative

Dominos
03.2013 - 05.2015

A.A.S. - Computer Information Science

ECPI University – Online

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