Summary
Overview
Work History
Education
Skills
Certification
Corecompetencies
Timeline
Work Preference
Software
Quote
Generic
Steven Ledesma

Steven Ledesma

Senior Manager
Palisades,NY

Summary

Dynamic leader with over 16 years of expertise in IT, FinTech, and Product Management. Senior manager focused on pioneering technical solutions and leading high-impact teams. Ambition lies in driving transformation and integrating advanced technologies to solve complex challenges. Possesses the skills to navigate the intersection of innovation and execution, with a proven history of achieving objectives and optimizing operational efficiency. Experienced in developing and executing transformative business strategies in fast-paced, dynamic corporate environments. Commitment lies in fostering a collaborative environment across teams that promotes individual growth and collective business success.


Overview

16
16
years of professional experience
4
4
Certificates

Work History

Senior Manager of Product Management

Global Payments
03.2018 - 09.2024
  • Company Overview: A Fortune 500 worldwide provider of payment technology and software solutions, serving businesses across various industries by enabling secure and innovative financial transactions
  • As Senior Manager of Product Management, I led cross-functional teams and strategic initiatives to deliver innovative solutions, optimize workflows, and enhance product marketability
  • My role focused on aligning business goals with product development strategies, fostering collaboration among teams, and driving measurable outcomes
  • Spearheaded reporting solutions that resulted in accurate reports for merchant attrition
  • Directed a cross-functional team of 6 professionals, fostering a collaborative environment that led to 50% decrease in a development backlog
  • Led technical writing, hardware and vendor management, product managers and analysts in structuring and supporting products with KPIs and OKRs in each respective role
  • Managed 7 Point of Sale products simultaneously while measuring annual profitability, ensuring consistent achievement
  • Implemented Agile methodologies and led Scrum processes to streamline project workflows, across two products enhancing productivity and cohesiveness amongst teams
  • Orchestrated several integrations of restaurant point of sale software leading to increase product marketability and reach
  • Directly led a targeted cold calling initiative that increased client engagement, resulting in a boost in new business opportunities
  • Collaborated closely with UI/UX and marketing teams to enhance market presence and drive significant customer acquisition
  • Piloted the launch of a feature prioritization framework that increased product development efficiency by 35%, utilizing customer feedback loops and data-driven decision to align with strategic goals
  • Developed and launched a strategic product roadmap that increased user adoption by 30%, leveraging in-depth market research and cross-functional team alignment to drive innovation across all core product lines
  • A Fortune 500 worldwide provider of payment technology and software solutions, serving businesses across various industries by enabling secure and innovative financial transactions

Sr. Client Relationship Manager

Xenial
01.2015 - 05.2018
  • Company Overview: A leading enterprise provider of cloud-based solutions for the restaurant and retail industries, systems, payments, customer engagement tools, and operational management platforms
  • As a Senior Client Relationship Manager, I served as the primary liaison between clients and internal teams, ensuring seamless communication, successful product launch execution, and alignment with organizational goals
  • My focus was on enhancing client satisfaction, driving revenue growth, and optimizing processes to deliver high-quality results
  • Conducted product training, demonstrations, and branding initiatives to enhance consumer awareness and drive revenue
  • Ensured compliance with PCI standards for merchants to avoid high penalties and fees associated with security breach
  • Launched the development of the new product, achieving an increase in customer acquisition and enhancing market competitiveness within six months
  • Designed and implemented standardized templates for firewall configurations, managing and optimizing client whitelisting to ensure secure and efficient network access
  • Mentored a high-performing support team, leading to 35% decreased call volume from clients
  • Developed and implemented a comprehensive product roadmap that aligned with strategic objectives, resulting in a 70% increase in project delivery efficiency and enhanced stakeholder satisfaction
  • Coordinated sprint planning sessions bi-weekly, utilizing Agile methodologies to streamline project execution and achieve a reduction in time-to-market for client deliverables
  • Orchestrated the creation of detailed mockups in collaboration with UX/UI designers, accelerating project approval and enhancing client engagement within a short timeframe
  • A leading enterprise provider of cloud-based solutions for the restaurant and retail industries, systems, payments, customer engagement tools, and operational management platforms

Senior Technical Account Manager

pcAmerica
08.2008 - 01.2015
  • Company Overview: A Restaurant and Retail Point of Sale software solution, specializes in helping businesses optimize their operations with hardware and software technologies
  • Managed technical operations and client relationships, specializing in implementing innovative systems to enhance efficiency and customer satisfaction
  • Delivered tailored solutions for clients by bridging technical expertise and business needs
  • Analyzed and documented process workflows to identify bottlenecks, implementing procedural enhancements that reduced issue resolution times by 30% within one year
  • Oversaw technical installations for major accounts, managing both front-end systems (registers and peripherals) and back-end infrastructure (servers and business intelligence platforms)
  • Partnered with sales account managers to negotiate contracts and develop detailed quotes, aligning technical solutions with client objectives
  • Spearheaded QuickBooks integration initiatives, streamlining accounting processes to achieve a 60% reduction in monthly reconciliation time and improving financial reporting accuracy
  • Directed hardware staging, testing, and web portal implementations across 300+ locations, resulting in a 40% boost in operational efficiency and a 23% reduction in support tickets within merchants’ first six months
  • Collaborated with client accounts to define project requirements, ensuring timely and budget-conscious delivery of technical solutions
  • Acted as the primary technical liaison, advocating for customers and ensuring swift resolution of issues in collaboration with internal stakeholders
  • A Restaurant and Retail Point of Sale software solution, specializes in helping businesses optimize their operations with hardware and software technologies

Education

Life Sciences -

St. Thomas Aquinas College

Computer Networking - undefined

Rockland County Community College

Skills

System Optimization and Troubleshooting

Certification

Certified Scrum Product Owner (CSPO), Scrum Alliance

Corecompetencies

Cross Functional Team Leadership, Adaptability, Strategic Planning and Execution, Stakeholder communication and Alignment, Cultural Intelligence, Relationship Management, Product Development and Lifecycle, Process Optimization and Automation, Agile Methodologies, Roadmap Planning, A/B and QA testing, Vendor Partner Relationship Management, Software Integrations, API and Middleware Integrations, Risk Management, Issue Resolution, Continuous Improvement Practices

Timeline

Leadership Presence

11-2024

Cybersecurity Awaremenss: Malware explained

11-2024

Scrum for Ops and DevOps Fundamentals

11-2024
Certified Scrum Product Owner (CSPO), Scrum Alliance
04-2021

Senior Manager of Product Management

Global Payments
03.2018 - 09.2024

Sr. Client Relationship Manager

Xenial
01.2015 - 05.2018

Senior Technical Account Manager

pcAmerica
08.2008 - 01.2015

Computer Networking - undefined

Rockland County Community College

Life Sciences -

St. Thomas Aquinas College

Work Preference

Work Type

Full TimeContract WorkGig Work

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceCompany CulturePaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveHealthcare benefitsWork from home optionPersonal development programsTeam Building / Company RetreatsFlexible work hours

Software

Jamf

Micrsoft Office suite

Quote

I have a theory and I really believe it. I think your worst weakness can become your greatest single strength.
Barbara Corcoran

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Steven LedesmaSenior Manager